Associate Digital Analyst
Hackney
Contract
£19.36 per hour
Our client is looking for an experienced Associate Digital Analyst.
Summary of the responsibilities of the post:
1. Contribute to the delivery of a high quality user experience across all areas of the ICT
service, including fit for purpose systems and guidance, and high standards of
access, availability, usability, usefulness and and excellent standards of service.
2. Provide an excellent user centred service that supports users to get full value from
the digital tools and equipment available to them, helping users find the simplest,
most secure way of achieving their goals.
3. Deliver, implement and support others to ensure that the Council’s values and
practices always meet our objectives for security, financial prudence and
transparency, inclusion and sustainability.
4. Actively contribute to the work of a multidisciplinary team, so that all its members
benefit from your core skills; promote the generous sharing of expertise and create
opportunities for continuous learning and development.
5. Actively contribute to Council-wide and directorate initiatives that will achieve and
implement the Mayor’s priorities and corporate objectives and meet the user needs of
Hackney’s residents and businesses.
6. On a rota basis, where appropriate and working alongside senior colleagues, ensure
the effective delivery of support to users, including out of hours support where
applicable, for which additional payment will be offered.
Knowledge
● Has sound generic, domain and specialist knowledge necessary to perform
effectively in the organisation typically gained from recognised bodies of knowledge
and organisational information
● Has an appreciation of the wider business context
● Demonstrates effective application and the ability to impart knowledge found in
industry bodies of knowledge
● Absorbs new information and applies it effectively.
CORE SKILLS
1. Service catalogue management
● Collates information needed to populate the service catalogue
● Edits and maintains service and product descriptions and keeps the list of available
services up to date
● Acts as a contact point, receiving and handling routine updates to the service
catalogue
● Identifies opportunities to improve service catalogue management processes.
2. Service level management
● Monitors service delivery performance metrics
● Liaises with stakeholders to help them plan for a deterioration in service and/ or
breaches of service level agreements.
3. Problem management
● Investigates problems in systems, processes and services
● Assists with the implementation of agreed remedies and preventative measures.
4. Learning delivery
● Delivers learning activities to a variety of audiences using prepared materials to meet
established learning objectives
● Uses established guidelines for the preparation of the environment. Assists with the
development and maintenance of examples and case study materials
● Appropriately uses a range of learning delivery techniques to enable learners to
develop skills, capability, techniques and required knowledge
● Observes learners performing practical activities and work. Advises and assists
where necessary. Provides detailed instruction where necessary and responds to
questions, seeking advice in exceptional conditions beyond own experience.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer