Operations assistant

Operations AssistantWhile driving excellence in customer delivery, the Operations Assistant will work alongside the Assistant Operations & Transformation Manager in future developments, projects and digital to drive change throughout the division.This is a fantastic entry-level role for someone with a strong customer-focus but may be new to the world of insurance. We are looking for someone with a sense of ownership, takes pride in their work and has a true passion to deliver the best results every time. Training on the Acturis system will be provided. Responsibilities:
* Assist the Assistant Operations & Transformation Manager, and wider Operations team in project delivery on all assigned change activity for the Division.
* Assist in developing Customer Excellence processes for all customer groups (Private Clients, SME and Corporate) including Best Practice Broking Processes and Excellent Customer Journey.
* Assist the Assistant Operations & Transformation Manager in Customer Service delivery and Quality in the Division.
* Assist in tracking all requests relating to system changes and documentation from across the division.
* Conduct user acceptance testing within the applications utilised across the division.
Experience and attributes:
1. Have excellent communication and negotiation skills and be able to collaborate with the team effectively