Tapestry Brand Ambassador - Cribbs Causeway (12 month FTC)
Tapestry
Bristol, UKM, GB
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
Please note, this is a part-time (16 hours pw) 12-month fixed term contract.
Primary Purpose: The Brand Ambassador (BA) represents Tapestry's brands within a Department Store across all product lines and drives sales and service. The BA reports to a Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution-focused and ensure Tapestry values and business priorities are demonstrated on the shop floor, ensuring customers have a seamless experience, however and whenever they choose to shop.
The BA will be based within John Lewis Cribbs Causeway and partners with Tapestry teams, host store management, personal shopping, in-store marketing and wider shop floor teams to drive the customer experience, omnichannel approaches and seek new initiatives for further brand development.
Duties and Responsibilities
* Track and analyse store targets to ensure they are met and exceeded, compiling and presenting action plans to SRBA.
* Deliver brand training and provide the host store with the necessary information to drive sales.
* Monitor in-store activity and identify new opportunities in-store or within local events.
* Build and cultivate strong relationships with Department Store Management teams to drive brand awareness and customer retention.
Customer Service:
* Ensure a seamless customer experience is delivered and stay up to date on brand training and resources.
* Drive ideas for clientelling/event hosting and support with co-hosting in-store events.
* Build strong relationships with local Retail brands to understand customer demographic, profiling, and future brand opportunities.
Operations:
* Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained.
* Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively.
* Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage.
The Brand Ambassador will possess:
* In-depth knowledge of the retail environment and a minimum of 2 years retail experience.
* Great understanding of working within a department store.
* Excellent communication, leadership, organisational and analytical skills.
* Strong knowledge of industry trends.
* Self-motivated and the ability to strategize to help develop their business.
* A strong and passionate team player with the ability to collaborate well with others.
* Flexible to work hours deemed by the store and CEX, including nights, weekends & bank holidays.
What Tapestry can offer you:
* Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
* Internal mobility & career progression.
* Equity Inclusion & Diversity initiatives.
* 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
* Employee Assistance Program.
Our Competencies for All Employees
* Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are made without regard to legally-recognized protected basis prohibited by applicable law.
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