Job summary The Clerical Officer will be responsible for providing a high quality clerical service to facilitate the effective organisation of the department's clerical structure. To work closely with the PA/ Medical Secretaries, Clinical Administrators and Trackers to ensure new patient referrals are registered in accordance with targets, appointments are made and communicated using the appropriate communication channels and that case notes are prepared in readiness for clinic appointments. To liaise with appropriate line manager and escalate any issues in a timely manner. Main duties of the job We are looking for candidates with skills in Admin and Clerical to grow our outstanding bank team. We would like to invite you to join our team working to support a range of functions across the hospital: Reception Customer Service Administration Telephonist Booking Coordinators Data Entry Audio Typist About us The Christie specialises in cancer treatment, research and education. It is the largest single site cancer centre in Europe. Treating more than 44,000 patients a year from across the UK, we became the first UK centre to be officially accredited as a comprehensive cancer centre. We also have our own dedicated hospital charity to improve care for our patients and their families. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro rata Contract Bank Working pattern Full-time, Part-time, Flexible working Reference number 413-BANK-ADMIN-B2-2025 Job locations Central Admin Bank Pool - E00040 Manchester M20 4BX Job description Job responsibilities Responsible for registering and triaging new patients to The Christie and Peripheral clinics on the appropriate patient administration system including routine use of case note tracking system. Assist in assessing the patients eligibility for NHS treatment and inform the appropriate senior member of staff in order for queries to be investigated. Work closely in conjunction with the Pathway Trackers and PA/ Medical Secretaries to ensure smooth work flow and good communications between departments, and that any problems are dealt with promptly. Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments. Responsible for the retrieval of outside notes and films and reports as requested. To contact patients by phone with regard to their appointments and to annotate case notes. To book patients transport as per protocol and request interpreters as appropriate. Clinic preparation for outpatient clinics and theatres ensuring preparation forms and blood forms are completed and attached to clinic notes appropriately and tracked to appropriate department. File all relevant paperwork into patient case notes appropriately. Collate and disseminate all incoming and outgoing correspondence appropriately. To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively deal with queries from patients, GPs, Hospices and other outside agencies. Responsible for sending radiotherapy treatment and RTP planning letters to patients. Preparation of case notes for admissions ensuring they are tracked to the appropriate department. General reception duties booking patients into clinics and outcoming appointments. Add to Outpatient waiting lists for radiotherapy taking instruction from a booking form and tracking case notes from peripheral clinics. Contribute to the training of new members of staff within a given area as required. Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. Job description Job responsibilities Responsible for registering and triaging new patients to The Christie and Peripheral clinics on the appropriate patient administration system including routine use of case note tracking system. Assist in assessing the patients eligibility for NHS treatment and inform the appropriate senior member of staff in order for queries to be investigated. Work closely in conjunction with the Pathway Trackers and PA/ Medical Secretaries to ensure smooth work flow and good communications between departments, and that any problems are dealt with promptly. Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments. Responsible for the retrieval of outside notes and films and reports as requested. To contact patients by phone with regard to their appointments and to annotate case notes. To book patients transport as per protocol and request interpreters as appropriate. Clinic preparation for outpatient clinics and theatres ensuring preparation forms and blood forms are completed and attached to clinic notes appropriately and tracked to appropriate department. File all relevant paperwork into patient case notes appropriately. Collate and disseminate all incoming and outgoing correspondence appropriately. To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively deal with queries from patients, GPs, Hospices and other outside agencies. Responsible for sending radiotherapy treatment and RTP planning letters to patients. Preparation of case notes for admissions ensuring they are tracked to the appropriate department. General reception duties booking patients into clinics and outcoming appointments. Add to Outpatient waiting lists for radiotherapy taking instruction from a booking form and tracking case notes from peripheral clinics. Contribute to the training of new members of staff within a given area as required. Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification. Person Specification Qualifications Essential Secondary-level education GCSE Maths and English at C-grade or above, or equivalent Desirable Evidence of further development European Computer Driving Licence or equivalent NVQ Level 2 or equivalent Experience Essential Previous administrative and clerical experience Desirable Previous administrative and clerical experience in a hospital environment Skills Essential Good communication skills Basic IT and keyboarding skills Ability to prioritise workload Excellent telephone manner Attention to detail and accuracy Knowledge Essential Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers. Desirable Basic knowledge of medical terminology Other Essential Ability to work under pressure Ability to work unsupervised or as part of a team Good time management skills Person Specification Qualifications Essential Secondary-level education GCSE Maths and English at C-grade or above, or equivalent Desirable Evidence of further development European Computer Driving Licence or equivalent NVQ Level 2 or equivalent Experience Essential Previous administrative and clerical experience Desirable Previous administrative and clerical experience in a hospital environment Skills Essential Good communication skills Basic IT and keyboarding skills Ability to prioritise workload Excellent telephone manner Attention to detail and accuracy Knowledge Essential Knowledge and familiarity with a range of software including Word, Excel, database packages, e-mail and web browsers. Desirable Basic knowledge of medical terminology Other Essential Ability to work under pressure Ability to work unsupervised or as part of a team Good time management skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Christie NHS FT Address Central Admin Bank Pool - E00040 Manchester M20 4BX Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)