Job reference number: 323013
Position: Customer Operations Manager
Salary: £44,551 plus potential 10% bonus, 25 days annual leave and generous pension
Type: Full time, 41 hours per week, Permanent
Location: Clifton DO
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon ensuring the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
You will partner with Trade Union to improve people management, resource planning, and specialist project activity as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, and you will play a major part in the trust customers have in us.
SHIFT PATTERNS
8hr shifts, 12 hours a day.
6.48am – 3.00pm
5 days over 7.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme and corporate discounts including retail vouchers, travel & attraction discounts, gym membership, and more. There are also exciting career opportunities that come with leading a team and driving key decisions.
ABOUT YOU
This role is packed full of influence, challenges, and responsibility, so we need someone who is flexible and can excel under pressure. You should be customer-focused, a team player, results-driven, and an inspiring leader who knows how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business.
Next steps
If selected, the first step is your interview. We will provide you with your interview questions ahead of time to allow you to prepare and ensure you have your best examples in mind. Royal Mail Group values trust and our people.
We are committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: 24/03/2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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