Continuous Improvement Analyst
Apply locations: Lowell, Leeds
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: R014668
Summary
Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.
Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.
Job Description
Now let’s talk about your role:
Continuous Improvement Analyst
Location: Leeds, Thorpe Park, Hybrid working.
As a Continuous Improvement Analyst, you will support the CI delivery squad in delivering process improvements in line with our strategy.
You’ll be influential in supporting and embedding a Continuous Improvement culture across the UK business to improve our business and support strategic objectives.
Key Responsibilities and Accountabilities:
* Documentation and maintenance of the Process Architecture framework for the UK business ensuring process architecture is kept up to date to support understanding of process ownership, manage our processes effectively, understand our risks and feed into risk framework, build appropriate controls for our processes and demonstrate this to our regulator.
* Fostering relationships with key business SMEs to support the collection of data, process knowledge and documentation of processes and controls to support strategic/departmental objectives.
* Collecting, understanding, and translating the business processes and documenting them as required.
* Review and documentation of end-to-end processes, working with multiple owners across the process, ensuring all hand-offs have demonstrable controls, ownership and are waste free.
* Identification and assessment of Robotic Process Automation (RPA) opportunities.
* Enhance and champion the use of process governance/process architecture across the UK business.
* Highlight and recommend instances where key controls can be improved.
* Support the delivery of Continuous Improvement initiatives using Lean Six Sigma.
The Ideal Candidate Will Have:
* Lean Six Sigma White/Yellow Belt (working towards Green Belt)
* Process Architecture and documentation to BPMN2 standard using Blueworks Live, or other process mapping tools
* Strong Process and Data analysis
* Strong communication skills including the ability to break down barriers between stakeholders
* MS Office including intermediate level Excel skills
* Understanding of different control types and ability to identify control and recommend process controls.
* Workshop planning and facilitation to deliver an agreed outcome is desirable.
A Mission That Gives Back:
You’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That Means:
* A competitive salary.
* A discretionary annual bonus for a job well done.
* 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
* We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office supports collaborative working and those meaningful moments you’ll only get from being in the office.
* Free parking when you are in the office and when working from home, you’ll be fully equipped with everything you’ll need to be successful.
* 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
* Life assurance.
* A fantastic culture with more little perks along the way including self-development opportunities, recognition awards, and on-site facilities to support the varying needs of our colleagues.
* Wellbeing support and a programme of webinars and classes geared towards mindfulness.
* Job security.
Ready to Share in That Mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today…
We’re here to help our customers pay off their debts and support their journey back to financial health. We’re also here to help our people be proud to be part of our mission and find rewarding careers, too.
We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell.
Our Mission
We want to make credit work better for all, and to make a positive difference to consumers’ lives, our colleagues’ lives, and to society as a whole. Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy — all through excellent credit management services.
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