Worcestershire Acute Hospitals NHS Trust
An exciting opportunity has arisen within the Therapy Services Department for an individual who is enthusiastic and self-motivated to join our admin team.
This is a part-time, 16 hours per week position to be worked over 3 days (Monday - Wednesday) that will be based at Worcestershire Royal Hospital.
The post holder will play an important role in providing efficient and comprehensive secretarial and administrative support to the therapy inpatient and outpatient services, ensuring that administration processes meet the needs of all service users and the Trust.
We are looking for an individual with a positive and compassionate approach to supporting patient care and service improvements. You must be approachable, have a flexible approach to work, and be able to form effective working relationships.
We operate across several electronic systems to ensure accurate record-keeping, and you must be able to concentrate in a busy working environment.
We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required.
UK Visa and Immigration Sponsorship: Please note that we do not offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK.
Main duties of the job
* Provide and maintain an excellent level of customer care at all times.
* Ensure that all administrative duties are carried out in an accurate, efficient and professional manner.
* Communicate effectively and sympathetically with all visitors to the department.
* Input and maintain timely and accurate patient information on Trust information systems.
* Prioritise, plan and organise daily workload, ensuring that daily tasks and ongoing workload/projects are prioritised and completed within agreed timescales with guidance from the Secretary to Physiotherapy & Orthotics Manager.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Person Specification
Qualifications
* GCSE A-C (or 4-9) or equivalent in Maths and English, OR, Functional Skills Level 2 or above.
* Excellent keyboard and typing skills.
* Ability to audio type.
Personal Qualities
* Ability to work under pressure/meet tight deadlines whilst delivering high quality work. Ability to follow instructions; guidelines and procedures with a flexible approach and attitude. Confident, reliable and conscientious and able to maintain confidentiality. Ability to work effectively as part of a team. Willingness to learn new skills.
Experience
* Experience of unsupervised administrative work in a busy office environment.
* Experience of data inputting and retrieval, document management and NHS digital systems.
Knowledge and Skills
* Demonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed work. Demonstrate excellent interpersonal skills with the ability to communicate both verbally and in writing. Demonstrate a good telephone manner and technique. Good organisational and administrative skills.
Other Job Requirements
* Standard Clauses A Disclosures and Barring Service check will be carried out where the position is eligible for a Disclosures and Barring Service Check in accordance with the 2012 Protection of Freedom Act and the guidance issued by the DBS. All posts working with children or vulnerable adults are required to have an Enhanced DBS checked including checking against DBS / ISA Vetting and barring lists.
* Full driving licence with access to a vehicle in order to work flexibly across all sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
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