25 days holiday entitlement rising to 28 days after 5 plus years’ service
Holiday Purchase Scheme
1 company supported CSR Volunteer Day
2 days for personal wellbeing
Pension – including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria)
Electric Vehicle salary sacrifice scheme (subject to eligibility criteria)
Death in Service - 4x basic salary
Private Medical Insurance available, partially subsidised by Ci
SAGE Employee Benefits scheme
Salary sacrifice charity donation scheme
Ci Christmas savings club
Ci lottery
Out of town offices with free parking
Hybrid working arrangement - Mon & Fri optional WFH days
Business Unit:
Services
Reporting to:
Workplace Operations Team Leader
Location/site:
Caerphilly or Basingstoke
Vetting requirements:
Yes
Company Overview
Centerprise International (Ci) was established in 1983 and has over 40 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.
Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products
Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.
All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.
Role Description
As a Workplace Operations Engineer you will be responsible for delivering customer-focussed technical support to Centerprise’s Managed Service customers. This requires an individual with good communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.
The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations.
The successful candidate will be working with and therefore requires management and implementation experience of
* Market leading Backup and recovery solutions
* Microsoft Intune and AutoPilot
In the role, you will carry a range of technical and customer-focussed responsibilities, including:
* Delivering outstanding 2nd / 3rd line Technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request
* Troubleshoot and resolve hardware and software issues
* Forming part of the support delivery team, reacting to customer requirements for implementation or changes
* Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated
* Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
* Maintain and update IT documentation
* While this is primarily an operational support role there is some opportunity to get involved in project / implementation work.
Working hours fall within the hours of 0700 to 1800 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on-call rota for remote out of hours technical support which would you be a part of.
Communication Skills Effectively communicates his/her thoughts in a well organised and effective manner in order to get the desired message across.
Open Communication Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect.
Drive for Results Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results.
Problem Solving Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager.
Experience and Skills
* End User Device/OS Systems Management, OS Deployment and Enterprise MDM
* Active Directory and Domain Management
* Public Cloud Solutions: Azure or AWS solution design, implementation, and migration
* Server Technologies: Virtualisation, particularly VMware or Hyper-V, Microsoft Windows Server 2012 / 2016
* SCCM or equivalent solutions
* Training and/or mentoring junior engineers
* Network Technologies: LAN/WLAN/WAN
Company Profile
* Customer-Centric - Ensure customer satisfaction is our number one priority
* Commitment - Be true to your work and go the extra mile to deliver on your promise
* Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
* Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
* Dedication - Giving your time and energy in the best interests of the Company
Education/Qualifications/Specific training
* Minimum A-C GCSE or equivalent in English and Maths
* ITIL V3/4 certification
THE CENTERPRISE GROUP
IS AN EQUAL OPPORTUNITIES EMPLOYER
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