How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We’re looking for Senior Full Stack Engineer who’s independent and excited about getting things done. You’ll be joining our Support Products team, which builds and maintains the tools used by our support agents to solve customer problems. In a very price-sensitive industry and with a user base that has low literacy, support is both essential for Wave’s business and also a major cost center. In the next few years we’re looking to transform our support team to solve customer problems quickly and well. We want to give agents the information they need to solve customer problems efficiently and enforce company policies consistently, enable users to self-serve 24/7 via chatbots available in-app and through messaging services, and create systems for funnelling feedback to product teams. You’ll work with a team of five engineers and work closely with our Support PM and one data analyst to build the tools that make all of this possible and ensure continuous uptime of our support infrastructure as we move to the new system. In this role you'll; Be responsible for building and improving the ways users get support from Wave. You'll take ownership of every aspect of the process, starting with a deep comprehension of the problem, collaborating with Product and Engineering managers to identify the optimal solution for our users, leading the entire lifecycle of your project, and assisting the customer support team in resolving issues. Help maintain a high bar of code and systems design quality during this exciting next phase in the evolution of Wave’s support infrastructure. Support and mentor your teammates to become more effective engineers and colleagues. Be proactive in ensuring that technical approaches align with business needs. Collaborate with Product and Engineering managers to define long term product and engineering strategy. Key Details You can work remotely from anywhere (between UTC -1 and 3) with reliable internet access. Wave covers travel once per year to one of our operating countries in Africa, as well as a yearly stipend of $1200 to meet with coworkers. We run performance reviews twice a year and award bonuses or promotions to strong performers who have been with the company for more than six months. Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary of $166,900 USD plus a generous equity package. Major benefits: Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country). 6 months of fully paid parental leave and subsidized fertility assistance. Flexible vacation, with most folks taking between 30-40 days per year. $10,000 annual charitable donation matching. Requirements Minimum of 5 years of professional experience as a software engineer. There's no need to have previous experience with our stack if you are willing to learn. Fluent in English. French is a plus. Minimum 2 years experience with React / Typescript. You might be a good fit if you Reflexively ask yourself, "is this code the best way to make my users happy?" Want to learn to solve hard problems and aren’t afraid to ask for help when you get stuck. Are excited to learn about complex systems. Can communicate clearly with colleagues who work, speak and think differently. Work to make things easier for the next engineer who will touch your code. Always try to improve as a programmer and colleague. Are excited to deeply understand the inner workings of the tools you use. About engineering at Wave You'll join an autonomous, cross-functional and diverse team focused on a single area of Wave's product. Each team is led by a Product Manager and an Engineering Manager. We organize projects to give you as much ownership as possible. Typically, you'll be responsible for a feature or improvement end-to-end, from design through deployment. Our stack (note that we will train you on any of these —you don't need any prior experience): backend: Python 3 ( mypy) API layer: GraphQL android frontend: Kotlin/Jetpack iOS frontend: Swift/SwiftUI web frontend: TypeScript/React database: Postgres infrastructure: GCP/Terraform orchestration: Kubernetes