Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice?
This is an exciting opportunity to join Poppyscotland/RBL to help deliver a new Scotland wide service offering benefits, debt and money advice to Scotlands Armed Forces community.
As a Benefits Adviser, youll provide expert advice and representation to beneficiaries on a wide range of welfare benefit issues. Your role will involve supporting individuals through income maximisation, mandatory reconsiderations, and appeals, including representation at tribunal hearings.
What Youll Do:
1. Provide expert advice on welfare benefits, including entitlements, claims, and complex cases like Student Finance and Armed Forces Pensions.
2. Support with overpayments, late claims, and backdating, ensuring beneficiaries understand their rights.
3. Advocate for beneficiaries with DWP, SSS, Local Authorities, and HMRC, challenging decisions and securing evidence.
4. Prepare and represent cases at First-Tier Tribunals, including overpayments and appeals.
5. Assess case strengths, potential outcomes, and legal implications, adapting strategies as needed.
6. Stay up to date with legislation, case law, and best practices, ensuring accurate advice and representation.
7. Escalate cases when necessary, including Upper Tribunal appeals, judicial reviews, and Ombudsman referrals.