Are you a data-driven leader with a passion for improving customer experiences? Were looking for aCustomer Data and Analytics Managerto join ourteam at Certsure.
In thisrole, youll be the bridge between marketing, digital experience, and customer experience functions, ensuring seamless collaboration and sharing of insights across teams. Your primary responsibility will be to provide actionable, timely insights to inform strategy and decision-making, helping to shape and execute bold, customer-centric ideas.
Youll continuously assess how we can enhance Certsures value proposition, identifying opportunities to optimise customer experiences at every stage. By managing and extracting data from various systems, youll deliver valuable insights that drive decision-making and innovation.
As a manager, youll lead by example, nurturing a culture of care, collaboration, and high performance, and embody Certsures core values:curiosity, courage, and commitment.
Key Responsibilities:
Data Analysis & Insight Development:
1. Create impactful, easy-to-understand reports and dashboards to drive decisions.
2. Use both quantitative and qualitative data to craft narratives that inform strategy.
3. Extract, transform, and load d...