An exciting opportunity has arisen for a Patient Pathway Coordinator to work within an established team to provide administration support to the clinical team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team including audio typing.
The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and the successful applicant will be expected to be a core member of the Rheumatology team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in audio typing.
The Patient Pathway Co-ordinator (PPC) will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.
We’re an organisation that is getting better and betterand ourimprovements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer inspecial measures; we’ve openedtwo new theatresat our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been namedthe top CEOby the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need totransform the A&E at Queen’sand get rid of corridor care.
Our patients are benefitting from ourWomen’s Health Hubin Ilford; anAgeing Well Centrein Hornchurch; and Community Diagnostic Centres (CDC) atBarking Community Hospitaland atSt George’s Health and Wellbeing Hubin Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexiblyand more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wageemployer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Monday 3 Mar 2025
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