Salary: 30,000 - 30,000 GBP per year Requirements:
* 3 years of experience in an IT managed service role.
* Expertise in Microsoft 365 Services, including SharePoint, Exchange, Teams, Intune, and Azure.
* Strong hardware support skills for user endpoints and server infrastructure.
* Proficient in software support for Windows 10/11, Office 365, and Line-of-Business Apps.
* Network support knowledge, covering switches, firewalls, routers, Wi-Fi, DHCP, and DNS.
* Moderate to advanced skills with command shell (PowerShell/Command Line).
* Understanding of security best practices related to data storage and communications.
* Familiarity with VOIP systems.
* Must be customer-focused with excellent English verbal and written communication skills.
* Experience with RMM software.
Responsibilities:
* Lead the onboarding, documentation, and migration of new clients into our managed services and systems.
* Conduct on-site client audits to ensure compliance and optimal performance.
* Assist technicians with technical knowledge and act as an escalation point for complex issues.
* Follow and update established processes and procedures to ensure accuracy and efficiency.
* Collaborate with the management team to meet and achieve defined SLA and KPI targets.
* Provide helpdesk support for complex problems, ensuring timely resolution.
* Deliver technical support via phone, remote access, or site visits.
* Consult, set up, troubleshoot, and resolve network connectivity issues with hardware and configuration.
* Oversee device lifecycle responsibilities for client hardware, including distribution and setup projects for replacements.
* Monitor and manage cloud and on-premises services and infrastructure.
* Review, update, and improve existing client management policies and configurations to maintain a consistent experience.
* Maintain a working knowledge of current security risks and threats to enhance existing policies and configurations.
* Coordinate, set up, manage, and configure business broadband and VoIP services, including communication with third parties.
* Document and update technical knowledge in the form of articles and procedures for our shared knowledge base.
* Be available for overnight or extended stays in various parts of the UK to service client onsite visits, audits, and projects.
Technologies:
* Azure
* Cloud
* Hardware
* Support
* ITIL
* Microsoft 365
* Network
* Office 365
* PowerShell
* Sage
* Security
* SharePoint
* Windows
* VPN
More:
We are seeking an experienced team member to join our expanding managed services team. This pivotal role involves steering the operations of our growing client base and providing advanced technical support to a diverse clientele. Your expertise will be crucial in managing and optimizing IT systems across various organizations, ensuring seamless user experiences. The ideal candidate will excel in a fast-paced environment, possess a blend of technical skills and customer service acumen, and be adept at addressing complex IT challenges with innovative solutions.
Preferred skills and experience include CompTIA and/or Microsoft qualifications in Microsoft 365 or Azure, knowledge of VOIP systems like 3CX/Teams calling, advanced network knowledge, experience with line of business applications (e.g., Sage, QuickBooks), automation and scripting with PowerShell, ITIL understanding, and advanced usage of Microsoft 365 admin panels.
Please note that we can only consider candidates who are eligible to work in the UK and can provide relevant supporting documentation. Applicants must also hold a Full UK driving license and have their own transport. All candidates will be subject to a DBS check and screening.