Job Description
As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.
You will...
* Define and enforce quality & fit benchmarks aligned with industry leaders
* Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking)
* Oversee fabric & garment testing, pre-shipment inspections, and lab compliance
* Develop supplier incentives for quality consistency and accountability
* Improve speed-to-market while maintaining quality standards
* Implement data-driven monitoring and AI-powered defect detection
* Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance
* Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working
* Motivate and engage the team through recognition and regular feedback
* Lead and drive business wide initiatives and projects, positively influencing and championing change
* Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.
Qualifications
About You
* A confident leader with significant industry experience in fashion quality assurance & improvement
* Expertise in garment construction, fabric, fit, and supplier management
* Strong background in QA automation, compliance, and real-time monitoring tools
* Data-driven, proactive, and collaborative across buying, design, and logistics
* Excellent communication, stakeholder management and influencing skills
* An effective and inclusive management style, role modelling positive behaviours and providing the team with clear direction and development
Additional Information
What's in it for you?
* Employee discount (hello ASOS discount!)
* ASOS Develops (personal development opportunities across the business)
* Employee sample sales
* Access to a huge range of LinkedIn learning materials
* 25 days paid annual leave + an extra celebration day for a special moment
* Discretionary bonus scheme
* Private medical care scheme
* Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
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