As part of the Pyramid Carpets team, you’ll be responsible for operating our “mobile showroom” vehicle, bringing our top-quality products and services directly into customers’ homes. This unique role is essential to our success, and you’ll spend much of your time on the road, visiting homes to provide a hands-on personal service to customers every day.
You’ll be able to offer a full end-to-end service, advising, measuring, and fitting flooring in the comfort of customers’ homes. With your knowledge of our exceptional product range, you’ll bring customers’ ideas to life.
Your Responsibilities
Customer Service:
* Provide exceptional customer service that goes above and beyond expectations, encouraging repeat business and referrals.
* Address customer queries and concerns with a friendly, solution-focused approach, ensuring they feel at ease.
* Offer tailored flooring solutions to meet each customer’s individual needs.
* Leverage your in-depth knowledge of Pyramid Carpets’ range to help customers bring their ideas to life.
* Represent Pyramid Carpets professionally and always dressed smartly.
* Respect the privilege of being invited into customers' homes, maintaining a professional and courteous attitude at all times.
Measuring and Quoting:
* Use our software to measure and provide accurate solutions during every customer visit.
* Prepare detailed and precise flooring plans, offering instant quotes.
* Inspect floors for any potential issues, such as damage, uneven surfaces, or dampness, and report accordingly.
* Maintain the pristine condition of the mobile showroom, ensuring it is always tidy and well-presented.
* Adhere to all Health and Safety guidelines, whether during working hours or outside of them.
* Maximise the conversion of leads by presenting appropriate products to customers in their homes.
* Contribute to the achievement of our store sales targets, striving to exceed expectations.
* Close sales with the customer’s satisfaction in mind, ensuring they are happy with their purchase.
* Process customer orders efficiently.
The Package:
* Employee Assistance Programme
* Exceptional salary (none commission based)
About You!
You are a driven, customer-focused individual with a passion for sales and providing excellent service. You thrive in a busy environment, enjoy working on the go, and always look for ways to improve the customer experience. A natural self-starter, you’re motivated, enthusiastic, and committed to delivering exceptional service to every customer. You’ll have an eye for detail and a “no customer left behind” attitude. With a knack for planning efficient routes, you’ll maximise your time on the road to see as many customers as possible. A full UK driving licence is required for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Retail
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