Multi Services Assistant
Salary: £19,141.20 per annum (FTE £23,926.50) per annum, plus company benefits
Location: Derby, DE1 3WD
Contract: Part Time, Permanent
Shifts: 30 hours, Monday, Tuesday, Wednesday and Friday with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
e Multi-Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Office, Team Leader and Admin Support Manager. Whilst the list of tasks in this document is not exhaustive, the Multi-Services Assistant may cover any combination of the tasks set out below.
The Multi-Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Williams Lea policies and procedures, courteous interaction with clients and visitors following the Williams Lea protocols for this service, completing all work within the agreed services levels and assisting with completing general administrative duties as required.
All Multi-Services Assistants are accountable for maintaining the established relationship between Williams Lea and our clients. You will be able to recognise and translate the client’s needs and to translate these into a responsive service.
Key responsibilities
1. Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
2. Well presented with a professional manner
3. Flexible, computer literate and a quick learner
4. Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
5. Hands on team worker
6. High degree of attention to detail, ability to retain high levels of concentration in a busy
7. working environment
8. Courteously greet and interact with visitors to the premises
9. Deal with any other reception duties as required
10. Manage room and hospitality bookings, including setting up rooms
11. Arrange hospitality and liaise with onsite cleaning teams
12. Supervising and assisting at events (including evening events as agreed overtime)
13. Maintaining general stock management of the onsite coffee machines
14. Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
15. Deliver an exceptional file management service
16. Sort, scan, rename and distribute incoming mail
17. Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
18. Follow all stock and consumable procedures. Replenish copiers with all consumables
19. Prioritise jobs and run them to meet customer requirements and deadlines
20. Provide photocopying, scanning, and printing as per customer instructions
21. Collect and complete any information required for billing or client charge back data
22. Understand and comply with Floor Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
23. Bind final form documents
24. Extensive computer and data related tasks
25. Usage of internal and external portals/systems
26. Deal with any enquires in a prompt and efficient manner
27. Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
28. Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
29. Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
30. Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes
31. Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
32. Well presented with a professional manner
33. Flexible, computer literate and a quick learner
34. Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
35. Hands on team worker
36. High degree of attention to detail, ability to retain high levels of concentration in a busy
37. working environment
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
38. 25 days holiday, plus bank holidays(pro-rata for part time roles)
39. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
40. Life Assurance
41. Private Medical Insurance
42. Dental Insurance
43. Health Assessments
44. Cycle-to-work scheme
45. Discounted gym memberships
46. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).