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Salary up to £27040 and Additional benefits below
Job Summary: The Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team
Duties and responsibilities:
Ensure the night audit is completed with accuracy
Proactively identify and manage noise issues to prevent complaints
Maintain cleanliness and guest experience during night hours of duty
Complete duty management shifts
Ensure the health, safety, and security of the hotel during night hours
Resolve complaints to a high satisfaction level
Train and develop the reception team
What are we looking for?
Experience in a similar role, at a minimum as supervisor or team leader
Opera PMS experience is desirable but not essential
Proactive problem solver
Complaint resolution skills
Basic numeric skills, as you will be respo...