Job Title: Data & Analytics - Alteryx Support Specialist
Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
Salary: Circa £47,500 depending on skills and experience
What you'll be doing:
1. Act as the technical lead, offering expert support across the Alteryx product suite to all users and delivering value through best practices.
2. Provide technical leadership and guidance, focusing on developing and promoting new key functionality for wider use across BAE Systems.
3. Manage internal and external suppliers to meet agreed service levels, challenging where necessary to ensure optimal performance.
4. Collaborate with developers to manage incidents and resolve Alteryx-related issues, applying advanced problem-solving skills.
5. Oversee Alteryx service activities, including administration, query resolution, and troubleshooting product faults.
6. Lead Alteryx product upgrades, ensuring alignment with BAE Systems' requirements.
7. Support architects and development teams to ensure a smooth transition of future Alteryx deliverables into service.
8. Transfer critical Alteryx skills to department staff, enhancing the skill set of internal developers.
9. Ensure compliance with BAE Systems' IT policies, operational standards, and governance framework through close collaboration with key enablers (IM&T) and standard setters (Shared Services D&A Architecture team).
Your skills and experiences:
Essential
1. In-depth knowledge of the Alteryx product suite, with particular expertise in Designer; familiarity with Server is also advantageous.
2. Solid experience in a data-driven environment.
3. Ability to swiftly grasp best practices and provide feedback within proposed solutions and broader content.
Desirable:
1. Experience working within a service-focused environment.
2. Exposure to ServiceNow and Atlassian JIRA.
3. Familiarity with the ITIL framework.
4. Experience working with the Windows Operating System.
Benefits:
As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
The Data and Analytics Team:
Join our dynamic team, where you'll be at the forefront of delivering, supporting, and maintaining the Alteryx service across BAE Systems. As an Alteryx Support Specialist, you'll play a key role in driving the service's success, providing expert technical support, and ensuring industry best practices are followed. You'll tackle challenges head-on, identify improvement opportunities, and optimise service performance. Your contributions will be vital in enhancing reliability, boosting adoption, and maximising the impact of Alteryx within the organisation.
Why BAE Systems?
This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.
Closing Date: 17th April 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #J-18808-Ljbffr