Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An exciting opportunity has arisen for a Group IT Assistant to join our extended family, working throughout all properties within the group. This role supports our all UK properties, plus Switzerland and the Bahamas (10 locations in all). You must be prepared to travel to our hotels on a daily basis, with some overnight and weekend work required.
Key Responsibilities and Duties
* To ensure that, on a day-to-day basis, the System requirements of the hotels are met;
* To support Group IT Manager as and when required, to ensure the hotel is technologically advanced and efficient with all matters relating to hospitality IT and help manage project rollouts;
* To ensure that calls for support are logged and dealt with promptly and appropriately;
* To update and communicate with general managers on a regular basis with IT related issues;
* To ensure all backups are completed successfully;
* Ensure smooth operation of the local area network at each location ensuring any disruption cause the minimum amount of disruption;
* Prioritizing and managing many open support cases at one time;
* Installing and configuring computer hardware, operating systems and applications;
* Supporting the roll-out of new applications and project roll outs;
* Maintaining PCs, printers, telephones and credit card terminals, coordinating quarterly preventative maintenance;
* Providing support and training on Hotel PMS systems and subsystems, including procedural documentation;
* Setting up new users’ accounts, profiles, permissions and dealing with password issues;
* Working closely with users to improve efficiency in the use of Systems across group;
* Help to provide Out of Hours support when needed.
Job Requirements
* Previous IT experience in similar roles, ideally with hospitality experience;
* Customer-focused, helpful, proactive, an excellent team player who can work under pressure, is quick to learn and has great attention to detail;
* Good knowledge of Windows Server and Desktop technologies, Microsoft Exchange 2019, TCP/IP network protocols and general PC hardware;
* Understanding of Cat5 patching and cabling system, hardware diagnostics and resolution of PC and printer issues;
* Willing to work a flexible schedule including evenings, weekends and bank holidays when required;
* Must have driving licence and be willing to travel to different hotel sites when required (including overnight stay when needed);
* VOIP / Firewall experience and additional language skills in German would be an advantage.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests;
* True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay;
* True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs;
* True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What can we offer you?
It is our aim to provide you with a wide range of benefits as follows:
* Competitive salary package;
* Generous bonus scheme based on your individual and hotel targets;
* Pension scheme;
* Access to a worldwide employee discount on bedrooms and F&B outlets (Brand dependant) for you, your family and your friends;
* Long Service Awards and Recognition;
* Healthcare cover for you and your children after eligible service, including cashback on dental, optical, access to 24/7 virtual GPs, and up to £200 new child bonus;
* Access to an Employee Assistance Programme, which includes support for your emotional, financial and legal needs;
* Hundreds of discounts and other free perks with high street and online retailers, cinemas, restaurants, gyms and theme parks;
* Life insurance cover;
* A lively and fun working environment with a sense of family community.
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