At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee, putting our employees and customers at the heart of everything we do. We are currently recruiting for a Retail Manager at Southampton Football Stadium. You will oversee the preparation and running of all catering outlets within the concourse area of the stadium. Customer service focused, you will work alongside the front of house teams with a focus on responding promptly to customer and client feedback and making amendments to the operation where required. You will be responsible for ensuring that CH&CO standards for quality, customer service, and health and safety are met.
Location: Southampton, S0145FP
Rate of pay: £30,000 per annum
Working pattern: 40 hours per week, to include match days.
Key responsibilities:
1. Ensure that client expectations of food and food service are consistently delivered and measured in line with the CH&CO brand.
2. Set clear expectations for all staff regarding merchandising and service standards to ensure that all services provided are of the highest standards.
3. Analyse the cost and sales mix to deliver profitability on all lines and make recommendations on pricing strategy.
4. Utilise information technology for sales and data analysis and forward planning.
5. Ensure all staff carry out tasks in accordance with company health, hygiene, quality, and safety standards as set out in the appropriate CH&CO manual.
What's in it for you?
Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
* Personal Development and Training opportunities
* Private medical eligibility
* Eye care
* A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
* Family friendly support
* Regular social events and communication with our leaders
* Professional subscriptions
* Recognition schemes and people awards
* Long service awards
* Access to some great high street discount vouchers
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