POSITION SPECIFICATIONS
Position: Pharmacy Service Associate
Location: On site (Winnersh Triangle)
Reporting to: Operations Lead
THE COMPANY
Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.
Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level.
Role description
The role of the Pharmacy Service Associate within the Pharmacy team & requires a dynamic and patient centric individual who wants to help patients navigate their journey through the pharmacy.
Annual Salary £26,000 PA Pro-rata
Responsibilities will include but not be restricted to :
* Answering patient queries by telephone and email
* Administrative duties associated with the processing of prescriptions
* Problem solving basic IT issues patients may have, including the use of Shopify and issues with payments.
* Communicate with members of the pharmacy team and clinic to ensure medications are dispensed in a timely manner.
* Support the Pharmacy team in the following areas:
* Managing prescriptions received from clinic
* Problem solving minor queries
* First point of contact for any quality issues with medication
* Supporting patients to navigate their care within the pharmacy and clinic
* Supporting administrative tasks associated with ordering processes
* Support operational and clinical recruitment and onboarding
* Be first point of contact for any complaints and incidents, collate feedback and liaise with Head of Governance on complaints and compliments
* Report Incidents and significant events and liaise with Head of Governance on Incident and Significant events
* Liaise with product and tech support team on technical issues
* Work closely with line manager and wider team on service improvement
* Attend work related meetings as required
* To maintain all mandatory training and familiarity with company policies and SOPS
* Shift based and flexible working maybe required
Skills, Experience, and Qualification:
* Excellent Communication
* 2 plus years of work experience
* Working in a healthcare environment advantageous but not essential
* Excellent attention to detail
* Good understanding of working a highly regulated industry and following policies and SOPs
* High level of IT proficiency
* Ability to work under pressure
Benefits:
* You'll get a 30 days holiday plus bank holidays pro rata.
* You can join our generous pension scheme and the employer will match contributions
* up to 5%
* You can avail Paternity or Maternity benefit which are in line with the statutory scheme
* There are lots of opportunities to work on cross-team projects and represent Montu at events such as awards, trade shows and fairs
* Cycle to work scheme