Job Description
This role will:
* Handle customer enquiries (calls and emails) quickly and efficiently to a high standard
* Take customer orders over the phone and answer email cases that come from customers and suppliers.
* Looking for opportunities to continually improve the service that we offer to our customers
* Ensure that our customers come away with a positive experience of Zoro UK
* Responsible for placing orders with suppliers and chasing progress
* Manage a range of back-office tasks from order chasing to raising returns and refunds
* Assist and undertake any additional tasks
* Ensure that GDPR guidelines are followed (training provided)
* Work towards the company management system (ZIMS) requirements at all times.
Requirements
* Previous experience within a customer service role (minimum two years preferred)
* Customer focused mindset
* Ability to work independently, whilst supporting team goals and objectives
* Ability to multi-task and process a high volume of enquiries
* Excellent eye for detail when dealing with a number of tasks simultaneously
* Ability to remain calm and deal courteously with people whilst working under pressure
* Conscientious, enthusiastic and a self-starter
* PC literate – experience of SAP and Salesforce advantageous
* Excellent communication skills (both verbal and listening)
Benefits
* 33 days of annual leave including bank holidays (+ buy scheme of up to 5 days).
* Staff discount on our website
* Brilliant pension contribution (8% from Zoro UK!).
* Medical, personal accident, life and income protection insurance are all included.
* Attractive company sick pay.
* Enhanced Maternity and Paternity leave.
* Perkbox subscription
* Cycle to Work Scheme.
* Company quarterly events.
* Bright, spacious, modern offices with free teas, coffees, soft drinks and nibbles!
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Requirements
Previous experience within a customer service role (minimum two years preferred) Customer focused mindset Ability to work independently, whilst supporting team goals and objectives Ability to multi-task and process a high volume of enquiries Excellent eye for detail when dealing with a number of tasks simultaneously Ability to remain calm and deal courteously with people whilst working under pressure Conscientious, enthusiastic and a self-starter PC literate – experience of SAP and Salesforce advantageous Excellent communication skills (both verbal and listening)