Job summary Do you want a rewarding career working for an excellent service provider, supporting essential NHS services? An Exciting opportunity has arisen for a hard working, ethusiastic Domestic Services Manager to join our team in delivering exceptional levels of cleanliness in line with the National Standards of Healthcare Cleanliness 2021. The successful applicant will have a keen eye for detail and ensure that the Domestic Service delivery to County Durham and Darlington Foundation Trust (CDDFT) and its Partners are maintained within contractual parameters and Synchronicity Care Limited budgets. They will effectively manage, monitor and develop the service to the satisfaction of the SCL, CDDFT and other PFI Partners, using standards set by the company to ensure the consistent delivery of service, adhering to the contract specification and establishing good working relationships with stakeholders. The Domestic Services manager will provide day-to-day leadership and operational control to ensure the service is developed and maintained to exceed the staff, patient and visitors present and future expectations. Main duties of the job The post holder is responsible for the recruitment, selection, welfare and disciplinary procedures relating to staff. They will facilitate induction programmes, ongoing staff training and development, whilst ensuring the highest standards of cleanliness, in line with the National Standards of Healthcare Cleanliness 2021 are achieved and that these standards are maintained through the development of monitoring systems, policies, procedures, carrying out risk assessments and action planning. The post holder will be responsible with the Head of Facilities for the management of approximately 130 staff across the site for which they are responsible. In addition the post holder will participate in companywide strategic developments, taking a lead on activities and projects where delegated by the Head of Facilities and will be required to make assessments, provide written reports and implement new ways of working across the site. Such developments often impact other services, thus requiring the ability to pro-actively manage change to working practices, manage conflict and change processes. About us CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT. CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from: A Competitive salary Excellent Performance Related Bonus Scheme Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time) Night Shift Working Allowances (where appropriate) Bank Holiday Working Allowances (where appropriate) Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only. Date posted 21 October 2024 Pay scheme Other Salary £44,477 a year pro rata Contract Permanent Working pattern Full-time Reference number M9439-24-0112 Job locations Darlington Memorial Hospital Hollyhurst Road Darlington DL3 6HX University Hospital Of North Durham North Road Durham DH1 5TW Job description Job responsibilities Job Dimension This role is varying in nature and the elements below are a guide to responsibilities that will be undertaken. Manage departments within the remit within prescribed budgetary limits To exploit opportunities to promote SCL, building customer confidence in standards provided. Responsible for ordering and authorising of departmental equipment and materials, keeping accurate financial records and ensuring best value. Reporting to and liaising with the Facilities Senior Management Team. Provide relevant information to demonstrate achievement of Key Performance Indicators. Compilation of monthly KPI reports and any other departmental reports as requested by Facilities Management. Provide professional advice at all levels of the organisation for services within remit of post. Ensure that all aspects of Health & Safety and COSHH are complied with. Ensure corporate Facilities objectives are communicated effectively. To lead by example and act as an ambassador for SCL The monitoring and investigation of complaints as directed. Assist with the development and implementation of a continual review of internal departmental systems for monitoring of performance e.g. supervisory audits, PLACE lite audits etc. Ensure that statutory obligations are met, responsibilities are properly allocated and effective management systems are in place. Ensure the delivery of training programmes for all grades of staff within the Facilities Department liaising with Domestic Supervisors/Team Leaders and Training Officers. Ensure all incidents are appropriately reported using Ulysses reporting system. Planning and organising a robust staff cover system. To ensure that labour and materials are controlled daily in line with the requirements of the service. To undertake risk assessments and produce method statements to minimise risk as appropriate. Ensure cleaning quality standards are achieved and evidence of management systems kept up to date. Overseeing all processes with focus identifying and implementing methods for improving performance and the effectiveness of processes, systems and practices. Co-ordination with the Estates Department for the repair and routine maintenance of cleaning equipment. Liaising with Procurement to seek best value suppliers of materials. To identify areas of concern and have the ability to implement preventative actions. Engagement with all staff. Participate in the internal PLACE audit process ensuring relevant reports and action plans are formulated and disseminated to appropriate stakeholders Job description Job responsibilities Job Dimension This role is varying in nature and the elements below are a guide to responsibilities that will be undertaken. Manage departments within the remit within prescribed budgetary limits To exploit opportunities to promote SCL, building customer confidence in standards provided. Responsible for ordering and authorising of departmental equipment and materials, keeping accurate financial records and ensuring best value. Reporting to and liaising with the Facilities Senior Management Team. Provide relevant information to demonstrate achievement of Key Performance Indicators. Compilation of monthly KPI reports and any other departmental reports as requested by Facilities Management. Provide professional advice at all levels of the organisation for services within remit of post. Ensure that all aspects of Health & Safety and COSHH are complied with. Ensure corporate Facilities objectives are communicated effectively. To lead by example and act as an ambassador for SCL The monitoring and investigation of complaints as directed. Assist with the development and implementation of a continual review of internal departmental systems for monitoring of performance e.g. supervisory audits, PLACE lite audits etc. Ensure that statutory obligations are met, responsibilities are properly allocated and effective management systems are in place. Ensure the delivery of training programmes for all grades of staff within the Facilities Department liaising with Domestic Supervisors/Team Leaders and Training Officers. Ensure all incidents are appropriately reported using Ulysses reporting system. Planning and organising a robust staff cover system. To ensure that labour and materials are controlled daily in line with the requirements of the service. To undertake risk assessments and produce method statements to minimise risk as appropriate. Ensure cleaning quality standards are achieved and evidence of management systems kept up to date. Overseeing all processes with focus identifying and implementing methods for improving performance and the effectiveness of processes, systems and practices. Co-ordination with the Estates Department for the repair and routine maintenance of cleaning equipment. Liaising with Procurement to seek best value suppliers of materials. To identify areas of concern and have the ability to implement preventative actions. Engagement with all staff. Participate in the internal PLACE audit process ensuring relevant reports and action plans are formulated and disseminated to appropriate stakeholders Person Specification Experience Essential Working in a Facilities Management discipline at Operational level Management experience Experience of working in a re-active & pressurised environment Experience in working and achieving nationally set standards Knowledge of Health and safety & COSSH Desirable Experience of working in a Hospital environment Special Skills & Knowledge Essential Natural & enthusiastic staff member with ability to motivate and develop staff Ability to follow clear instructions and feedback to senior staff Committed to quality customer care/delivering excellent customer service. Effective interpersonal skills Able to work with minimal supervision following set procedures. Flexible approach to work and adaptable to change Good manual dexterity, physical fitness Ability to work shifts and weekends and have flexibility to needs of the service Good timekeeping Special Requirements Essential Ability to travel across sites High level of integrity, openness, honesty and reliability e.g. in handling and discussing confidential information Qualifications Essential CMI Level 5 Leadership and Management or Equivalent Qualification / Experience City & Guilds 764 1 & 2 (Cleaning Science Qualification) OR Equivalent Qualification /Experience Basic Literacy Basic Numeracy Ability to use a range of Microsoft Office applications Desirable CMI Level 7 Leadership and Management or Equivalent Qualification / Experience Person Specification Experience Essential Working in a Facilities Management discipline at Operational level Management experience Experience of working in a re-active & pressurised environment Experience in working and achieving nationally set standards Knowledge of Health and safety & COSSH Desirable Experience of working in a Hospital environment Special Skills & Knowledge Essential Natural & enthusiastic staff member with ability to motivate and develop staff Ability to follow clear instructions and feedback to senior staff Committed to quality customer care/delivering excellent customer service. Effective interpersonal skills Able to work with minimal supervision following set procedures. Flexible approach to work and adaptable to change Good manual dexterity, physical fitness Ability to work shifts and weekends and have flexibility to needs of the service Good timekeeping Special Requirements Essential Ability to travel across sites High level of integrity, openness, honesty and reliability e.g. in handling and discussing confidential information Qualifications Essential CMI Level 5 Leadership and Management or Equivalent Qualification / Experience City & Guilds 764 1 & 2 (Cleaning Science Qualification) OR Equivalent Qualification /Experience Basic Literacy Basic Numeracy Ability to use a range of Microsoft Office applications Desirable CMI Level 7 Leadership and Management or Equivalent Qualification / Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name CDD Services (Synchronicity Care Ltd) Address Darlington Memorial Hospital Hollyhurst Road Darlington DL3 6HX Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)