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Job Details
Join Our Dynamic Team as a Service Specialist (FC8) in Business Technology Solutions!
Are you ready to take the lead in managing systems development and improvement activities? We have an exciting opportunity for you to join our Case Management Solutions team as a Service Specialist (FC8). In this role, you will play a pivotal part in shaping the future of our Case Management Competency Centre.
What You'll Do:
1. Innovate and Develop: Collaborate with a talented team to design, build, and support cutting-edge solutions on platforms like Verint Assyst (Internal Case
2. Management), Uniform (Enterprise & Planning Case Management), and ArcGIS (Mapping & Visualisation).
3. Quality Assurance: Ensure the highest quality of solutions by testing and documenting them using agreed standards and tools.
4. Customer Engagement: Work closely with Council customers to understand their requirements and provide professional advice to deliver effective business solutions.
5. Incident Management: Act as an escalation point for support requests, ensuring incidents are investigated, resolved, and documented according to procedures.
6. Team Working: Supervise and allocate work to team members, and collaborate with specialist consultants and suppliers when needed.
7. Change Management: Implement change management plans for complex requests, ensuring smooth transitions and successful outcomes.
Why Join Us?
8. Impactful Work: Be at the forefront of developing and managing solutions that make a real difference in our community.
9. Collaborative Environment: Work alongside passionate professionals in a supportive and innovative team.
10. Professional Growth: Take advantage of opportunities for continuous learning and career development.
11. Work-Life Balance: Enjoy a flexible work environment that values your well-being.
The Person
If you're ready to take on this exciting challenge and make a positive impact, we want to hear from you! Check out the BTS Service Specialist role profile for more information about the job and the type of person we are looking for.
12. Qualifications: Educated to SCQF level 8, including HND or SVQ level 4, or equivalent vocational accreditation in computing/systems or related discipline, or equivalent relevant experience.
13. Experience: Proven experience in mentoring and coordinating work within a team. Experience managing successful IT projects.
14. Skills: Excellent interpersonal skills, ability to motivate others, and strong analytical skills.
15. Commitment: Dedicated to maintaining high standards and delivering quality solutions.
Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.
For further Information please contact: Karen James-Wilson -