Job summary Modality East Surrey is a forward-thinking, innovative, and growing healthcare organisation committed to delivering high-quality primary care services at scale. With a strong foundation in clinical excellence, governance, and digital transformation. We are looking for a full time exceptional Head of Operations to take our operations to the next level across the East Surrey Division. We are seeking dedicated postholders to join our team who will embrace our partnership values: Commitment, Accountability, Respect and Excellence (CARE). This job is suitable for individuals who are compassionate, patient focused and have a real passion for primary care, and working within a larger GP super partnership, who are dedicated to making real changes to the health care services provided within Primary Care to improve patient care and the work life balance for our staff. As an employee with us you can benefit from: Enrolment to the NHS pension scheme Annual leave minimum 27 days, plus 8 days bank holiday pro rata Employee discounts and benefits scheme Employee assistance programme (EAP) Wellbeing support programme delivered by the partnership Education and career pathways If you are interested in learning more, please read on. Main duties of the job This is a senior leadership role responsible for driving operational excellence across the division. The Head of Operations will work closely with the Executive Partner and Divisional Board to lead on strategic operations, workforce leadership, change management, governance, and financial oversight. This role is pivotal in ensuring our business governance, HR processes, IT infrastructure, and service delivery models are robust, scalable, and aligned with NHS best practices. You will be the key driver in ensuring that operational and business functions run seamlessly, optimising efficiency while maintaining high patient care standards and staff satisfaction. About us We are the largest GP super-partnerships in the UK, with a list size of 450,000 patients and with a multi-disciplinary workforce of 1500 staff. We are unique, always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Recent innovations have included the use of robots to facilitate the remote filing of blood results and the development of document management team. These new initiatives are underpinned by our governance team to ensure patient safety. Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010. Date posted 04 March 2025 Pay scheme Other Salary £55,000 to £65,000 a year per annum WTE Contract Permanent Working pattern Full-time, Flexible working Reference number E0281-25-0036 Job locations Townhill Medical Practice Guards Avenue Caterham Surrey CR35XL Birchwood Medical Practice Kings Road Horley RH6 7DG Smallfield Surgery Wheelers Lane Smallfield Horley Surrey RH6 9PT Job description Job responsibilities Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. You will love this job if you have a passion for management and for ensuring operational and business functions run seamlessly, optimising efficiency while maintaining high patient care standards and staff satisfaction. If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people. Please note Modality Partnership reserves the right to close this vacancy at any time during the advertising period. Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more. Job description Job responsibilities Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. You will love this job if you have a passion for management and for ensuring operational and business functions run seamlessly, optimising efficiency while maintaining high patient care standards and staff satisfaction. If you feel this is the ideal career and looking for a daily challenge, we welcome an application for you to join our growing team of likeminded people. Please note Modality Partnership reserves the right to close this vacancy at any time during the advertising period. Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more. Person Specification Knowledge Essential Strong knowledge of NHS guidelines, primary care operations, and service delivery models. Project & change management expertise (PRINCE2, LEAN, or equivalent desirable). Skills Essential Proven senior leadership experience in business management, healthcare operations (Primary Care preferable), HR, IT, governance, or a related field. Experience managing complex teams, leading change, and embedding best practices in large organisations. Financial and commercial acumen, with experience in budget management and risk assessment. Strong background in business governance, HR processes, digital transformation, and service redesign. Excellent stakeholder management skills, with the ability to influence at Board level. Highly Skilled in MS applications including Outlook, Excel and Word and other related software packages. Strong work ethic as part of a team and working on own initiative. Personal Qualities Essential Personal Qualities A strategic thinker who can balance high-level planning with day-to-day operational leadership. Strong communicator and relationship builder, able to engage with internal teams and external partners. A visionary leader who thrives in a fast-paced, ever-changing healthcare environment. A problem solver who can drive continuous improvement and service innovation. A collaborative and empathetic leader with a commitment to staff development and team empowerment. Person Specification Knowledge Essential Strong knowledge of NHS guidelines, primary care operations, and service delivery models. Project & change management expertise (PRINCE2, LEAN, or equivalent desirable). Skills Essential Proven senior leadership experience in business management, healthcare operations (Primary Care preferable), HR, IT, governance, or a related field. Experience managing complex teams, leading change, and embedding best practices in large organisations. Financial and commercial acumen, with experience in budget management and risk assessment. Strong background in business governance, HR processes, digital transformation, and service redesign. Excellent stakeholder management skills, with the ability to influence at Board level. Highly Skilled in MS applications including Outlook, Excel and Word and other related software packages. Strong work ethic as part of a team and working on own initiative. Personal Qualities Essential Personal Qualities A strategic thinker who can balance high-level planning with day-to-day operational leadership. Strong communicator and relationship builder, able to engage with internal teams and external partners. A visionary leader who thrives in a fast-paced, ever-changing healthcare environment. A problem solver who can drive continuous improvement and service innovation. A collaborative and empathetic leader with a commitment to staff development and team empowerment. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Modality Partnership Address Townhill Medical Practice Guards Avenue Caterham Surrey CR35XL Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)