Job summary An exciting opportunity has arisen to join our small and friendly team at Cambridgeshire and Peterborough NHS Trust. We are looking for an enthusiastic and motivated individual with excellent interpersonal skills to work as a Receptionist for our Headquarters and Resource Centre. The Receptionist offers a comprehensive service with a busy and often demanding environment so candidates will need to be confident and adaptable to change. Main duties of the job 1. Ensure telephones are answered in a timely and helpful manner redirecting calls where necessary. 2. Ensure a professional and effective front of house service is always maintained. Dealing with queries from service users, carers or staff in person or on the telephone, convey messages clearly and precisely and transfer calls as necessary while maintaining confidentiality at all times. 3. Book taxis, couriers and portering services as and when required. 4. Support the issue and regulation of staff ID badges. Create cards, run reports and ensure staff/building security remains paramount. 5. Assist the EPRR/On-call Team with preparation and distribution of the Senior Management on-call rota. Prepare and distribute meeting invitations and weekly resilience call information. 6. Assist the EPRR/On-call Team with new manager onboarding procedures. 7. Liaise with site Duty Practitioners and circulate weekly rota. 8. Oversee room induction emails. Book rooms / portering services where appropriate. Book resources requested for room hire and events. 9. Be responsible for booking out keys. Maintain tracking diary and record log. 10. Assist with MHA Tribunal meetings as and when required, ensuring visitors are provided with equipment and paperwork required for meetings. 11. Oversee key tracker cabinet. Charge alarms and raise maintenance concerns where necessary. About us Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and well-being of the people we care for, as well as supporting and empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development. To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. For further information on CPFT, please visit our website at www.cpft.nhs.uk Date posted 20 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 310-CORP-6863384 Job locations Elizabeth House Fulbourn Cambridge CB21 5EF Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Be the main point of contact for general Estates and Facilities maintenance calls. Report jobs to the appropriate help desk when required. Assist with maintaining stocks and supplies, placing orders when necessary and use resources effectively, efficiently and economically. Assist and support new members of staff with building inductions. Provide health and safety and security information/training accordingly. Ensure Databases are kept up to date. Ensure records are maintained for deliveries received and collected from the building. Undertake administrative projects on behalf of the Corporate Office as and when requested. Sort and distribute incoming and outgoing post and deliveries. Advise colleagues when items arrive and maintain records of items collected. Send out site communications in the event of emergencies / urgent actions required. To utilise a variety of software packages to the best advantage in producing accurate documents and presentation material within agreed times limits. Review and develop IT skills in relation to the Trusts IT systems that are necessary to promote the Trusts corporate image ensuring all skills are kept up-to-date by attending courses when necessary. Extensive and competent use of Microsoft Outlook for emails and calendars. Job description Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Be the main point of contact for general Estates and Facilities maintenance calls. Report jobs to the appropriate help desk when required. Assist with maintaining stocks and supplies, placing orders when necessary and use resources effectively, efficiently and economically. Assist and support new members of staff with building inductions. Provide health and safety and security information/training accordingly. Ensure Databases are kept up to date. Ensure records are maintained for deliveries received and collected from the building. Undertake administrative projects on behalf of the Corporate Office as and when requested. Sort and distribute incoming and outgoing post and deliveries. Advise colleagues when items arrive and maintain records of items collected. Send out site communications in the event of emergencies / urgent actions required. To utilise a variety of software packages to the best advantage in producing accurate documents and presentation material within agreed times limits. Review and develop IT skills in relation to the Trusts IT systems that are necessary to promote the Trusts corporate image ensuring all skills are kept up-to-date by attending courses when necessary. Extensive and competent use of Microsoft Outlook for emails and calendars. Person Specification Education/Qualifications Essential Educated to GCE/GCSE standard with Maths and English grade A - C. RSA stage II/NVQ Level 2 in Administration or equivalent. Good command of written English. Experience Essential Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team Desirable Previous experience of working in an NHS office environment. Skills and Abilities Essential Excellent customer care skills Ability to work under occasional pressure/stress Good IT skills (MS office). Excellent telephone manner. Professional attitude towards service users and their families. Knowledge / Understanding Essential Understanding of confidentiality and the importance of maintaining confidentiality for patients. Physical Requirements Essential Ability to spend prolonged periods using a computer Person Specification Education/Qualifications Essential Educated to GCE/GCSE standard with Maths and English grade A - C. RSA stage II/NVQ Level 2 in Administration or equivalent. Good command of written English. Experience Essential Experience of working in a busy and demanding office/customer facing environment. Experience of planning and organising own workload and of staff within own span of control. Experience of supporting a multi-disciplinary team Desirable Previous experience of working in an NHS office environment. Skills and Abilities Essential Excellent customer care skills Ability to work under occasional pressure/stress Good IT skills (MS office). Excellent telephone manner. Professional attitude towards service users and their families. Knowledge / Understanding Essential Understanding of confidentiality and the importance of maintaining confidentiality for patients. Physical Requirements Essential Ability to spend prolonged periods using a computer Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cambridgeshire and Peterborough NHS Foundation Trust Address Elizabeth House Fulbourn Cambridge CB21 5EF Employer's website https://www.cpft.nhs.uk/ (Opens in a new tab)