Job Summary
We are seeking a skilled and empathetic Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to customers via phone and other communication channels.
About the Role
You will work closely with customers to resolve their queries and concerns, providing solutions that meet their needs. Your excellent listening skills, verbal and written communication skills, and ability to remain calm under pressure will be essential in this role.
Key Responsibilities
* Handle customer inquiries and complaints via phone, email, and other communication channels
* Provide accurate and timely information to customers, addressing their queries and resolving their issues
* Work collaboratively with colleagues to achieve team goals and objectives
* Participate in training and development programs to enhance your skills and knowledge
Requirements
To be successful in this role, you will need:
* A strong customer service background, preferably in a call centre or similar environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, managing multiple priorities and deadlines
* Strong problem-solving skills, with the ability to think critically and creatively
Benefits
We offer a range of benefits to support your career growth and well-being, including:
* A competitive salary package
* Ongoing training and development opportunities
* A supportive and inclusive work environment
* Access to a comprehensive employee assistance program