We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’.
Recently the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Job overview
The day area has 18 chair/bed spaces caring predominately for patients receiving Haematology and Oncology treatments and is currently open from 0800 -1800 0900 – 19.00 Monday to Friday. The Unit uses the Chemocare electronic prescribing system and has implemented an electronic diary system of booking patient appointments.
We are looking for a pleasant and caring Ward Clerk to join our efficient and professional team at Eastbourne District General Hospital. You will have experience of dealing with the general public, be able to manage difficult situations. The team on the ward is both friendly and supportive, with a strong commitment to providing a high standard of care.
If you have an ability to work calmly under pressure and feel you meet the following requirements:-
* A good communicator and enjoy meeting people.
* Possess a polite and caring manner.
* Have a good sense of humour.
* Able to prioritise own workload.
* If you are computer literate, Keyboard skills an advantage, but training will be given.
Main duties of the job
The post holder will provide a comprehensive multi-faceted, wide range of administrative and clerical duties to the ward to support the Nursing and Medical staff in the smooth day to day running of the unit. They will be responsible for assisting the nursing team in the preparation of treatment lists, dealing with incoming calls and fielding them to the relevant medical professional and other administrative tasks. They will also provide general assistance in the management and adherence of Trust Key Performance Indicators (KPI’s) relating to the ward area.
Trust Values and Behaviours – Responsibility for upholding the agreed set of values and accountable for own attitude and behaviour.
Person specification
Qualifications
* Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience.
* Evidence of personal development.
* Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL).
Experience
* Previous clerical/administration experience in a busy environment.
* Experience of keeping accurate record keeping and filing systems.
* Customer care/service.
* Previous experience of working in the NHS or other healthcare setting.
Skills
* Strong interpersonal skills. Acting with patience and tact.
* Competent IT literacy with ability to learn new systems and processes.
* Familiarity with relevant NHS terminology and systems.
* Hospital computer systems such as Nervecentre, PAS.
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well led
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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