Meter Reading Assistant firmus energy Specific Purpose Role: Full Time (37.5 hours per week) Salary £24,156 Bonus Benefits Ref: fe/24/18 Important information for candidates: firmus energy use reserve lists for positions where more than one candidate is deemed suitable for a position. Reserve lists are in place for 12 months during which reserve candidates will be offered the same or similar post should one become available during this time. With over 114,000 customers between our 10 towns and Belfast markets the future looks bright at firmus energy Supply. We are a family-feel business and offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and progressive roles The Role Reporting to the Senior Billing Lead/ Billing Lead, the post holder will proactively support the Billing Department, specifically within the Meter Reading Team. The role will ensure customers' meters are read in a timely manner and information processed to high degree of accuracy. The post holder will play a key role in ensuring industry-leading levels of customer service are upheld. Key Responsibilities: Demonstrating first class customer service levels in line with company brand values, answer queries from customers and assist in resolving complaints. Manage firmus energys internal warrant process liaising with the external meter reading contractor and customers to resolve any access issues Coordinate and prepare meter reading schedules in line with Meter Reading processes Liaise with the external Meter Reading Contractor to ensure customer reads are obtained in a timely manner Process meter readings accurately on the billing system and in line with KPI's Contact customers to investigate read anomalies Contact customers to book meter inspection appointments Collating and updating meter access information Conduct annual/monthly meter reads and usage analysis to assist with Network Operator processes Liaise with Customer Service Team in relation to Switching reads Provide technical support for Customer Services on meter reading queries Assist with customer support projects as required (e.g. typing, mail shots, copying etc.) Assist with customer phone calls at busy periods in line with business needs Undertake any additional duties as directed by the Billing Manager Qualifications & Requirements The post holder will demonstrate first class communication and interpersonal skills, with the ability to build and sustain good relationships across all departments. They will have excellent IT skills and have a previous proven experience in a customer facing role. Essential Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Math Previous experience in customer facing role Excellent IT skills with experience in manipulating data on Excel Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments Highly motivated with a positive attitude Ability to work on own initiative and to prioritise workload Familiarity with customer account/meter reading processes Previous experience in a utility industry Desirable Familiarity with customer account / meter reading processes Previous experience in a utility industry firmus energy is an Equal Opportunities Employer Skills: Previous Experience in Customer Facing Role Highly motivated with a positive attitude Strong IT Skills