Summary
We are looking to recruit an Apprentice Registration Assistant to provide high-quality administrative and general office support to the Register Office team. You will be the first point of contact for customers to the Registration Service, through personal visits, telephone, emails, and letters and also cover reception and usher ceremonies.
Wage
£16,591 a year
Training course
Business administrator (level 3)
Hours
Working hours will be Monday to Thursday 9 am to 5 pm and Friday 9 am to 4.30 pm.
37 hours a week
Start date
Saturday 31 May 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
To answer customer telephone calls and emails to deal with queries, passing them on to the relevant person and helping to solve problems.
Be the first point of contact e.g. Face to Face to deal customer questions
and queries.
To provide advice and assistance to customers in the most appropriate format to meet
their needs, demonstrating due attention to customer care and a professional approach at
all times.
Support the team to maintain computerised and manual filing systems, retrieving information as requested, and ensuring that information is kept up to
date, ensuring confidentiality requirement are met.
Assist with the creation of spreadsheets.
Assist with maintaining supplies of stationery and other office consumables for distribution
upon request
To provide general administrative support such as mailing, photocopying, information
storage and printing.
Assist with the preparation and production change of name deeds.
Assist the Duty Registrar on a daily basis ensuring all associated paperwork is
available and up to date for registrations to take place.
Help to receive orders and produce copy certificates for birth, death, marriages
and civil partnerships
Be involved in reception duties and support staff in ushering ceremony parties when
required
Undertake training of Administration team members in office systems and procedures and
health and safety requirements
Where you’ll work
Cheylesmore Manor House
Manor House Drive
Coventry
CV1 2ND
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
COVENTRY CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Patience