ROLE TITLE: Head of Customer Services- Permanent
ROLE SALARY: £50k-£60k
LOCATION: Whalley, Lancashire (BB)
MORE ABOUT OUR CLIENT:
A rapidly growing Lancashire brand celebrated for its quality. Since its inception in 2018, this company has witnessed remarkable growth. Boasting a dedicated team of 40+ staff and growing, participation in over 20+ major UK events annually, a store in Manchester’s bustling Northern Quarter, and official supplier to some of the UK’s finest sports teams. Our client is on an ambitious path of further growth and is eager to expand the team with people that share their values and commitment to quality.
ROLE OVERVIEW:
Axon Moore are proud to be supporting our client in order to recruit and experienced Customer Services Lead, with responsibility to develop their function and ensure customers receive a high level of customer care at all times.
The role is responsible for managing the customer services team and overseeing all interactions with customers.
Our client are offering a fantastic opportunity for someone to come and make their mark and act as the focal point for delivering exceptional customer service.
ROLE RESPONSIBILITIES:
● Service Levels: Establish yourself and the wider team as the driver of improved customer service ensuring all SLAs are achieved.
● Communication: Ensure exceptional customer service via all communication methods including i...