Customer Service and Accounts Coordinator - Part-Time
Location: Egham
Hours: Part-time, 25 hours per week (Flexible - can be spread over 3 full days or 5 half days)
Fully Office Based
Salary: £25,000
Benefits include:
1. Flexibility in working hours - with scope for hours to increase as the role grows
2. Competitive salary
3. Opportunity for growth within the company
4. Private Pension
5. Private Healthcare after 3 months
6. Your birthday off if it falls on a weekday
7. Potential for a yearly bonus, based on both individual and company performance
8. Regular social events
9. Access to training courses
10. Core hours: 9am-5.30pm
Are you passionate about delivering exceptional customer service and ensuring smooth post-sales operations? We are seeking a Customer Service & Accounts Coordinator to join our client's team. Reporting to the Customer Service Manager, you will play a crucial role in processing orders, handling inquiries, and managing logistics for customers.
Key Responsibilities:
1. Operational Processes
Handle customer orders received via email or phone, enter orders into the ERP system, manage the process until invoicing and delivery, monitor product availability, suggest substitutions, ensure timely communication with customers regarding order status, coordinate deliveries and returns, and manage inventory.
2. Tender Processing
Assist in preparing and submitting tender files according to deadlines and organise sample shipments.
3. Communication & Collaboration
Liaise with internal teams (sales, logistics, finance) to ensure smooth operations and provide regular reports on customer inquiries.
4. Claims Handling
Be the point of contact for customer claims and ensure efficient resolution.
5. Accounting Support
Evaluate customer credit profiles, monitor account balances, follow up on overdue accounts, and resolve billing discrepancies.
Qualifications & Skills:
1. Proven experience in a similar customer service/accounts administration role
2. Strong verbal and written communication skills
3. Proficiency in Microsoft Office and ERP systems
4. Excellent organisational skills and attention to detail
5. Ability to work collaboratively with various departments
Next Steps
If you're ready to take on a rewarding role where your contributions will make a difference, apply now! Contact Sylvia White at Office Angels or apply by sending your CV.
Ideally you will be available to start work by 21st October 2024.
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