Location: Leeds – Marshalls Mill, Holbeck
At Afinite we’re looking for a proactive and positive IT Service Desk Engineer to join the team and support our customers with valuable IT support for Microsoft 365 environments.
Company Overview
Afinite is a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.
Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with our clients based on trust.
Core Role
In this role, you’ll provide valuable IT support for Microsoft 365 environments, helping to troubleshoot and configure devices while delivering excellent customer service. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.
Day-to-day, you’ll respond to customer requests via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience.
You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.
We are committed to your professional growth, offering training, development opportunities, and mentoring from our team.
Key Responsibilities
1. Provide IT support for Microsoft 365 environments.
2. Troubleshoot and configure devices.
3. Respond to customer requests via email and phone.
4. Collaborate to resolve and progress queries.
5. Escalate issues when necessary.
6. Configure and support end-user equipment.
7. Manage server and Microsoft 365 infrastructure.
8. Work alongside the business support team for client quotes and billing.
Key Skills and Experience
The ideal candidate will have the following experience:
1. Service Desk: 2+ Years (preferred)
2. IT Support: 2+ Years (preferred)
And the below skills:
1. Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
2. Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
3. Experience with Android, iOS, macOS, and Windows (10 and later).
4. Ability to assemble and replace PC parts.
5. Strong attention to detail and excellent telephone manner to communicate clearly with clients.
What is on offer:
1. City centre location with free on-site parking.
2. 8% employer pension contribution.
3. Performance-related annual bonus.
4. Professional development support allowance.
Click apply now and upload an up-to-date CV.
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