Job Description
CUSTOMER SERVICES SPECIALIST
BASIC INFORMATION
Department Ecommerce
Reporting to Senior Customer Service Manager
Location Head Office
Hours Full time
ROLE OVERVIEW
Anya Hindmarch is known for luxury, organisation-obsessed accessories, ground-breaking work in sustainability and playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does and our Customer Service team plays an integral part in this. The Customer Service Specialist will be passionate about delivering a personalised world-class service through expert product knowledge and a genuine desire to cultivate lasting customer relationships.
The role is based in our head office in Battersea, Monday – Fridays.
KEY DUTIES AND RESPONSIBILITIES
To positively represent the Anya Hindmarch brand in all instances.
Supporting customers with a concierge service via multiple channels, including email, telephone, live chat and social media. Assisting with pre and post purchase needs, such as providing product knowledge, deliveries returns, and repairs.
Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
Excite and encourage cu...