An opportunity has arisen for an administrator with strong customer service, I.T.and organisational skills within our friendly, busy administrationteam. The successful candidate will provide patient administrative support bothon a busy Reception desk as well as in the office so a willingness to beflexible is essential. Full system training will be provided.
Main duties of the job
You will provide Reception and office patient administrative support namely making, updating and amending clinic appointments as well as charging, billing and invoicing patients.
A main part of the job is also directing visitors whilst ensuring security procedures are followed i.e. signatures obtained and identity badges obtained.
About us
Fairfield Independent Hospital is a provider of high-quality healthcare for NHS and Private Patients. It is one of the few remaining charitable hospitals in the country. Our vision is to provide excellent patient care within a safe, modern and appropriate environment through a committed workforce.
We offer a benefits package to all employees, which include access toa pension scheme, free car parking, subsidised meals, access to furthertraining and continued professional development, access to subsidised gymmembership, friends and family discount for private surgical procedures, accessto occupational health and physiotherapy.
Job responsibilities
Job Summary:To provide Reception and office patient administrative support.
Role& Responsibilities:Provide a competent and high-level administrative support.Assistadministratively across all areas of the hospital.Preparingand scanning records including medical records.Makeand amend clinic appointments.Charging,billing and invoicing patients.Receiving and directing visitors ensuring security procedures are followed i.e. signatures obtained andidentity badges obtained.Participate in personal development activities andundertake statutory and mandatory training for the post.Toadhere to all hospital Policies and Procedures.Contribute positively to new ways of working andparticipate in modernisation initiatives, this may involve changes intechnology, environment or system.Adhereto the GDPR and ensure confidentiality at all times.
The above listis not exhaustive but reflects main duties of the post. It will be reviewed periodically to respondto the changing needs of the service, in consultation with the post holder.
Additional responsibilities:
Communication: The post holderwill be required to deliver an exceptional front-of-house service.
The post holderwill be required to adhere to the organisations standards of customer care anduphold the Hospital values acting with integrity and putting patients first atall times.
Health & Safety:It is the responsibility of all employees to work withmanagers to achieve a healthy and safe environment and to take reasonable careof themselves and others. Specificindividual responsibilities for Health & Safety will be outlined under keyresponsibilities for the post.
InfectionControl:All staff will adhere toinfection control policies and procedures at all times.
InformationGovernance:As anemployee you will have access to information that is sensitive to either anindividual or to the organisation and you are reminded that in accordance withthe requirements of Information Governance, NHS Code of Confidentiality, DataProtection Act 1998 and also the terms and conditions in your contract ofemployment, you have a duty to process this information judiciously andlawfully and failure to do so may result in disciplinary action.
Rehabilitation ofOffenders Act 1974:This post is subject to an exception order under theprovisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previousconvictions, including those that are spent must be declared. Previous convictions will not necessarily precludean individual from employment within the Hospital but must be declared inwriting at the appropriate stage during the recruitment process.
Equality &Diversity:It is theresponsibility of every member of staff to understand our equality anddiversity commitments and statutory obligations under current equalitylegislation including the Disability Discrimination Act 2005, the Equality Act2006 and the Race Relations (Amendment) Act 2000 and to:
All employees must act in ways that supportequality and diversity and recognizes the importance of peoples rights inaccordance with legislation, policies, procedures and good practice.
Smoke-freePolicy:ThisHospital operates a Smoke-free policy.This means that smoking is not permitted anywhere within owned or leasedpremises, including within their grounds and within owned or leased vehicles.
The job description does notform part of the Contract of Employment.
Person Specification
Skills/Ability/Knowledge
* Have good written and verbal communication skills, including a pleasant
* and helpful telephone manner.
* Strong organisational skills
* Excellent interpersonal skills
* Able to work within a multidisciplinary team
* Ability to confidently and competently use computer database systems.
* Able to work shift patterns
* Ability to multi-task and adapt to constantly fluctuating working patterns
* Ability to recognise urgent calls/situations and respond accordingly
Experience
* At least two years administrative experience
* Experience in handling customer queries by:
* Telephone
* Face to Face
* Letter
* Fax
* E-mail
* Previous administrative work experience in a healthcare setting
* Dealing with the public and/or customers in person
Qualifications
* 5 GCSEs or equivalent
* Work related training/development
Disposition
* Work well in a busy environment
* Good common sense
* Commitment to patient welfare
* Pleasant and helpful
* Confidential
* Reliability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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