IT Service Desk Analyst - Desktop, hardware etc; Edinburgh + 1 WFH day; Min 9 month FTC - £30-32k + pension, 28 days holiday etc all pro-rata
A confident, enthusiastic IT Help Desk or Service Desk Analyst with strong customer service skills, is sought for this dynamic, finance org who, are continually investing in their IT services & using the latest technologies.
The IT Service Desk Analyst will be part of a collaborative & supportive team of c25 who, provide 1st & 2nd line support to c1800 colleagues/users from across the business predominantly via remote access with some f2f too.
The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively.
The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:-
* Supporting Microsoft Windows 10 or 11 in an enterprise environment
* Administrating Microsoft Active Directory
* Supporting Microsoft 365 Applications
* Supporting remote connectivity/VPN & LAN/WAN technologies
* Supporting HP hardware (Laptops and Desktops)
* Supporting Printers & Multi-Function Devices
Any exposure to the following advantageous Intune, Exch...