Job Summary
Do you want to put your clerical skills to good use in a role where you can really make 'the' difference to our patients and staff? Come join our supportive and friendly 'ED Family'!
Our Emergency Department is looking for a motivated individual with excellent communication, interpersonal, and organisational skills who is dedicated to working as an integral part of the Emergency Department team.
You will act as the first point of contact for visitors and service users, assisting in the smooth running of the Emergency Department and patient pathways, taking responsibility for timely, accurate, and efficient entry of key data into a patient database and working with minimum supervision.
You must have experience in an administration role and be computer literate with proven experience of applying sophisticated IT systems. Effective customer service skills, the ability to work as part of a team, and an understanding of data protection are essential.
ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING: long days, early's, twilights, late's, nights, weekends, and bank holidays.
*Previous applicants need not apply*
Main Duties of the Job
Your role will involve:
1. Booking in all patients upon arrival in a timely and correct manner to ensure prompt handovers of patients.
2. Ensuring the reception and waiting areas remain tidy and clean, escalating any issues to domestic services, nurse in charge, or matron as appropriate.
3. Attending and participating in Department/Directorate meetings.
4. Scanning patient notes ensuring timely co-ordination of transfers and discharges.
5. Ensuring that patient notes are available and accessible.
6. Stocking patient-related forms appropriately at all times.
7. Accurately recording ambulance handovers (including updating the department's inbound screen) in a timely manner.
8. Supporting the Senior Patient Flow Coordinator (SPFC) in the validation of ambulance delays and fines.
9. Greeting and welcoming persons entering the department, checking identification of staff requiring access to patient information.
10. Monitoring the Ambulance Inbound screen and identifying risks to Nurse in Charge (NIC).
11. Answering the telephone correctly by adhering to the Trust's telephone protocol.
12. Maintaining good communication and relationships with members of staff and all visitors to the department, and liaising with wards and departments as required to maintain accurate and up-to-date patient records.
About Us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, vibrant place for staff to develop, innovate, and build careers.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Date posted: 29 January 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £23,615 a year Per Annum (Pro Rata for Part Time)
Contract: Permanent
Working pattern: Part-time
Reference number: 390-DoM-BA-1125-B
Job locations: Basildon, Nethermayne, Basildon, SS16 5NL
Person Specification
Qualifications
* Good standard of English and Maths as per application form.
Desirable
* NVQ in Healthcare.
Knowledge
Essential
* Experience within a busy healthcare setting.
* Experience within a customer-facing environment.
Desirable
* Administration Experience.
* Experience within an Emergency department.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name: Mid and South Essex NHS Foundation Trust
Address: Basildon, Nethermayne, Basildon, SS16 5NL
Employer's website: https://www.mse.nhs.uk
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