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Fixed Term Assistant Business Manager - Harrods Knightsbridge, Greater London
Client:
CHANEL
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
209871a31591
Job Views:
99
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
Fixed Term Assistant Business Manager
Contract: Fixed Term until September 2025, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
JOB PURPOSE
The Assistant Business Manager works in synergy with the Business Manager to lead an energetic and passionate team dedicated to creating experiences with our clients. They support the Business Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Business Manager, they will step up to support the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
* Leading the team: Guides their team towards achieving results and developing individual talents.
* Creates an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Partners with the Business Manager to proactively identify, address, and manage any employee relations issues.
* Facilitates frequent team and individual communication to ensure collective knowledge among all team members.
* Shares the brand vision and boutique challenges, empowering the team while holding them accountable.
Business developer: Embodies an entrepreneurial spirit.
* Works in harmony with the Business Manager in building CHANEL’s portfolio of clients through data capture.
* Develops business initiatives in line with the brand vision and strategy.
* Defines, tracks, and coaches the team to achieve set KPIs.
* Takes responsibility for staff rotas and ensures optimal client experience.
* Networks with the community to elevate the brand’s presence in the local marketplace.
Experience creator: Creates conditions for a consistent and memorable experience.
* Leads by example on the selling floor, creating tailor-made client experiences.
* Facilitates the resolution of client service complaints with a holistic approach.
* Ensures the team has tools/training to provide a CHANEL client experience.
CHANEL ambassador: Embodies the values of the brand.
* Has a solid knowledge of the brand, its heritage, and shares it with clients and the team.
* Implements all training received and is proactive in self-learning.
Boutique operations: Delivers strong operational excellence.
* Supports the Business Manager in managing all areas of counter operations.
* Ensures the smooth running of the counter at all times.
* Responsible for stock accuracy and minimising stock loss.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic.
* Relationships-focused: Collaborative and influencing skills.
* Ability to develop and empower people.
Managing Business skills:
* Able to understand and synthesize business and market intelligence.
* Planning, organization, and change management skills.
* Problem solving and dispute resolution skills.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life:
* Private Medical Insurance covering pre-existing conditions.
* Pension, Life Assurance, and Retail Discounts.
* Employee Assistance Programmes and Other Support Lines.
*Benefits are eligibility dependent and subject to change at any time.
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