Job Title: Partnerships Manager Location: Bright Instrument Co Limited, Huntingdon Job Type: Full-time - Office based Monday to Thursday with remote work option on Friday Bright Instrument Co Limited, a privately owned, UK-based business, has been a trusted manufacturer of high-quality microtomes, cryostats, freezing units, and accessories for histopathology, pathology, immunology, life sciences, research, industrial testing, and quality control laboratories worldwide since 1937. Renowned for our reliability, imagination, innovation, and exceptional service support, Bright Instruments has been at the forefront of supplying the medical and research industry for decades. As we continue to expand, Bright Instruments is seeking a motivated and detail-oriented Partnerships Manager to join our team. In this essential role, you will assist the Managing Director and Head of Sales by generating leads, managing sales administration, and ensuring data accuracy within our Customer Relationship Management (CRM) system. A crucial aspect of this position involves building and nurturing strong relationships with our customers. By gaining an understanding of their needs, wants, priorities and challenges, you will be empowered to deliver exceptional service while driving sales of our cryostats and microtomes. The ideal candidate will be confident in making outbound cold calls, possess strong computer skills, and demonstrate a proactive approach to administrative tasks, including social media management. Key Responsibilities: Lead Generation: Conduct outbound cold calls to potential customers to generate leads for the Head of Sales, effectively communicating the benefits of our cryostats and microtomes while cultivating an understanding of customer needs and fostering long-term partnerships. Sales Administration: Assist in the preparation of sales documents, proposals, and presentations. Maintain organised records of sales activities and customer interactions to ensure seamless communication and service delivery. Data Validation and Cleansing: Review and validate customer data to ensure accuracy and completeness. Cleanse existing data and update the CRM system, ensuring proper categorisation and organisation. CRM Management: Support the Head of Sales in managing the CRM system, ensuring all customer interactions and sales activities are accurately recorded and updated to enhance customer interactions and relationships. Social Media Management: Manage and curate content for the company’s social media accounts, promoting products and engaging with our audience to enhance brand presence and customer interaction. Office Administration: Provide general office support, including scheduling meetings, managing correspondence, and assisting with various administrative tasks as needed. Reporting: Assist in generating sales reports and analytics to track performance and identify opportunities for improvement, ensuring that insights are used to enhance customer experiences. Collaboration: Work closely with the Managing Director, Head of Sales, and other team members to optimise the sales process, enhance overall team efficiency, and ensure that customer needs are met proactively. Person Specification: Qualifications and Experience: Education: A relevant degree or diploma in business administration, sales, marketing, or a related field is preferred but not essential. Sales Support Experience: Previous experience in a sales support or administrative role, preferably within a technical, scientific, or medical environment. Partnerships Management Experience: Previous experience as a Partnerships Manager or in a similar role, demonstrating a proven ability to build and maintain strong customer relationships. Cold Calling: Experience in making outbound calls, with a proven ability to generate leads and engage potential customers. Social Media Management: Experience managing social media accounts, with a strong understanding of best practices for engagement and content creation. Skills and Attributes: Computer Proficiency: Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM software. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and confidently. Data Management: Strong attention to detail and experience in data validation, cleansing, and entry. Organisational Skills: Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively. Self-Motivated: Proactive and able to work independently while also being a team player. Adaptable: Flexible and willing to learn new skills and processes, particularly in a fast-paced environment. Customer-Focused: A strong commitment to understanding customer needs and providing exceptional support, with a dedication to ‘walking in their shoes’ to deliver tailored solutions. To apply for this position, please submit your CV and a cover letter outlining your relevant experience and qualifications to David Sanders, Managing Director, Davidbrightinstruments.com