Field Service Engineering Contract Manager
Stockport
£ Competitive Salary + Excellent Benefits
Role Profile
My client is an established engineering business in Stockport, looking to appoint a Contract Manager to oversee and manage day to day operations within their Field Service Engineering team.
If you have customer facing experience in an engineering service business, and want to work for a fantastic company with a global customer base, then this could be the career move for you!
Benefits
Flexitime and Hybrid working
Generous holiday allowance
Competitive pension contributions
Great working environment and culture
Fantastic opportunities for development and career progression
Key responsibilities:
Manage all inbound customer enquiries, from initial quotations and planning through to final order execution and invoicing
Oversee and manage a small team of Field Service Engineers, drawing up work schedules and ensuring optimal engineer utilisation
Act as line manager for Field Service Engineers, conducting appraisals ad approving travel, expenses and holidays
Prepare all technical and commercial aspects for customer quotations and orders, managing costs to agreed profitability / margins
Identify and order spare parts as required for each customer order
Coordinate all relevant work activities between customers, sub-contractors and field engineers to ensure service jobs are delivered in line with agreed timescales and budgets
Work with other internal teams to identify potential customers / opportunities and drive improvements in department processes
Conduct customer site visits as needed
Skills & Experience:
Proven track record in customer facing sales or contract management roles within Engineering
Previous experience producing quotations and managing orders for field service / engineering services on customer sites
Strong commercial acumen, with a track record in successfully managing customer contracts to agreed costings and profit margin
Excellent negotiation and influencing skills
Willingness to undertake sporadic business travel as required
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