Job description
Hire Coordinator - Great Yarmouth - Office Based - £13.77ph - 3 month
Duties & Responsibilities:
1. Provide and coordinate administrative support to the Service/Repair Department Team.
2. Act as a local point of contact for service mobilizations and assist with service logistics where required.
3. Assist customers with service & repair requests, enter and maintain accurate data.
4. Enter orders into the system assuring accuracy of all data is maintained to a high standard.
5. Process orders for replacement parts accurately and in a timely manner, completing warranty and RA documentation as appropriate.
6. Local invoicing, invoice queries.
7. Raise POs and Goods receive, track logistics of all orders.
8. Respond to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
9. Prepare delivery / collection paperwork & update the Transport Log, working closely with workshop personnel to capture weights and dims are recorded.
10. Provide technical support to our vendors / stores (drawing clarification may be required).
11. Assist with the Standardization of Workshop Processes to improve quality, safety and efficiency.
12. Coordinate service technicians and warehouse personnel, including scheduling and routing to assure timely provision of service and repair as directed by manager.
13. Reconcile routes and daily schedules to ensure proper allocation of service engineers' time, reporting discrepancies to management.
14. Co-ordinate order receipts, spares orders, BOMs and service reports via JDE
15. Prepare and submit service and repair quotations to customer.
16. Submission of invoices to customer on repair and service order completion
17. Process raised work orders through JDE, updating service/repair costs.
18. Undertake general enquiry and service / repair related administrative tasks
19. Support the Service / Repair Team by means of logistics (arranging diaries and schedules, travel, hire cars, accommodation, site certification, travel visas etc.)
20. Update and regularly review Service Engineers' Travel Plans
Skills:
21. A candid team player who collaborates with peers to solve problems.
22. strong sense of customer focus (internal/external)
23. Committed to self-improvement and development through the role in order to achieve career goals (Self- development)
24. Firm and diplomatic when negotiating (Negotiating)
If you meet the criteria for this role and are happy to commit to a contract please apply!