Job summary
Are you looking for an exciting new challenge in a place to take your career to the next level? Would you like to join a friendly, progressive, innovative team and play a part in the transformation of pathology services across South Yorkshire and Bassetlaw? Do you want to work in a fully UKAS-accredited, modern laboratory environment where you can make a difference?
Main duties of the job
1. Oversight and responsibility for the maintenance and updating of procedural documentation, directly pertinent to the clerical staff base.
2. Deal with telephone and other media enquiries from all staff groups and service users in a tactful, polite and courteous manner, bringing urgent matters to the attention of team members, managers and Consultants.
3. Provide a flexible administrative support service across the department as required.
4. Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email and telephone.
5. Undertake computer duties that include relevant electronic Trust and Microsoft systems.
6. Maintain good IT skills and carry out keyboard work for long periods where there may be regular queries and interruptions from service users and team members.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
STHFT operates with a budget of £ bn, has a workforce of over 18,500 employees, covers five hospital sites, provides care from over forty community settings, and has an excellent reputation for research.
As an organisation we value and respect our staff and the community we serve. We provide excellent staff benefits; this includes commitment to professional development but also many initiatives to support employees in balancing their personal and professional lives.
The South Yorkshire and Bassetlaw Pathology Partnership are invested in training, developing, and supporting staff in all aspects including academic courses from certificates of achievement, registration, specialist and higher specialist IBMS portfolios, apprenticeships and leadership and management qualifications.
We pride ourselves in enabling opportunity across all our sites to develop staff and provide a strong and sustained service for the future.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualification
Essential
7. GCSE (or equivalent) in English and Maths at grade C/4 or above or equivalent
8. NVQ level 3 in Business administration or equivalent qualification or experience
Desirable
9. ECDL or evidence of short courses in all core Microsoft Office Applications (Outlook, Word, PowerPoint, Excel)
Experience
Essential
10. Relevant experience of secretarial/clerical/administration duties
11. Experience of meeting objectives and deadlines in a fast-paced environment
12. Experience of producing documents to a high standard of presentation with good accuracy
13. Experience of working in a confidential environment
Desirable
14. Experience working as a Medical Secretary/admin role in healthcare setting.
15. Audio Typing Experience
16. Experience with NHS/Healthcare software systems
Skills and Knowledge
Essential
17. Working knowledge of Microsoft Office package (word, excel, access etc)
18. Effective communication skills, written and oral
19. Committment to role
20. Able to work in a methodical & analytical manner. Prioritise work, meet deadlines & utilise good organisational skills.
21. Ability to build relationships, work under pressure, and contribute to a high-quality service.
Values and Behaviour (PROUD)
Essential
22. Understanding of how laboratory services are part of the patient pathway and impact on patient care
23. Ability to work as part of a Team
24. Understand the need to accept responsibility for own actions and ensure accuracy and attention to detail
25. Developed interpersonal skills and ability to communicate at all levels
26. Ability to work within defined timescales