Post Sales Advisor
Weybridge, Surrey, KT13 0RH
Full-time, Permanent
Base Salary: £20,000.00 - £22,000.00 per year
On Target Earnings: £24,000 - £26,000
Smarter Cover Limited are a life insurance brokerage based in Weybridge, Surrey. Smarter Cover has been a trusted name in the life insurance industry for 12 years, with a strong focus on our exclusive in-house products, Get Protected and 50PlusLife, which are tailored to meet the specific needs of our clients, especially the 50+ market.
In addition to our own offerings, we partner with top insurers such as AIG, Vitality Life, and Liverpool Victoria, ensuring a wide range of options to suit every customer.
Post Sales Advisor – Weybridge
Are you passionate about customer service and helping clients feel confident in their decisions? We are an established insurance firm in Weybridge, operating for 12 years, and are currently in a phase of significant growth. We are seeking a Post Sales Advisor to join our team, ensuring that every client enjoys excellent after-sales care and support.
About the Role:
As a Post Sales Advisor, your key responsibility will be to provide exceptional service to our clients after a policy has been sold. You will be the bridge between the sales process and client satisfaction, making sure everything is smooth, clear, and complete.
Key Responsibilities:
1. Contacting clients after they’ve purchased a policy to ensure they are happy and fully understand the details of their cover.
2. Verifying that all paperwork is completed accurately and in a timely manner.
3. Running through the perks and benefits of their chosen policy to ensure they are fully informed.
4. Building strong relationships with clients to foster trust and loyalty.
5. Asking for client referrals for potential future business.
6. Making outbound calls, averaging 50 to 200 calls per day, to maintain client contact and satisfaction.
Requirements:
1. A passion for customer care and building relationships.
2. Strong communication skills, both verbal and written.
3. Ability to manage a high volume of calls while maintaining quality service.
4. A proactive attitude, with attention to detail in completing paperwork and ensuring customer understanding.
Salary & Benefits:
1. £20,000 to £22,000 per annum.
2. Commission opportunity of up to £500 based on performance.
3. Working Hours: 9 – 6 every day.
4. 1 hr for lunch and 2 x 15 minute breaks.
5. Monday to Friday – no evenings, no weekends!
6. Structured progression route and ongoing promotions.
7. Wellness Hub Access (Cheap Gym membership for most gyms).
8. Bike to Work Scheme / CycleScheme.
9. Between Christmas and new year off, EVERY YEAR!
10. In-House rewards System (Early Leave, Late Start & Target Relief).
11. Early Finish Friday.
12. Tango Cards and Amazon vouchers.
13. Team Lunches / Dinners.
14. Annual Eye Examination & Contribution towards Glasses.
15. Pension contribution is 3% from employer and 4% from employee. You are auto enrolled after 3 months unless the employee chooses sooner.
If you are ready to play a key role in delivering excellent after-sales care and are driven to ensure customer satisfaction, we would love to hear from you! Apply now to join our growing team.
Job Type: Full-time
Pay: Up to £26,000.00 per year
Benefits:
* Company pension
* On-site parking
* Work from home
Schedule:
* Monday to Friday
Work Location: In person
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