Job summary
This is an exciting opportunity to join our Maternal Mental Health Service on a fixed term basis for 6 months.
This role will provide full administrative support to our Maternal Mental Health Service based across Cheshire and Merseyside - The post holders base will be at Hollins Park in Warrington.
The post holder will have excellent communication and organisational skills and ideally have experience in a similar role. Minute taking skills is an essential criteria for this role.
The hours are full time hours per week, currently worked Monday to Friday 9am to 5pm. Consideration can be given to part time preferences.
Main duties of the job
To provide comprehensive, efficient and effective administrative secretarial service to the Maternal Mental Health Service.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
To provide a comprehensive and high quality secretarial/administrative support service undertaking a wide range of administrative tasks, including personal responsibility for a number of delegated tasks.
-Processing and adding incoming patient referrals on to the Electronic Patient Records system.-Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken.- Organise the diaries and commitments of teams liaising with patient families and including scheduling of meetings, conferences, making catering and travel arrangements when necessary.- Liaise with colleagues at all levels both within the team and across other agencies and in other organisations.- Ensure provision of secretarial support to the Service. The post holder will propose any necessary changes of local protocols necessary to aid service improvement.- Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/equipment & access for staff/teams.- Attend weekly meetings, take notes prepare agendas and other papers as required.- Sort and prioritise mail for the team dealing with all correspondence confidentially.- Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise.-The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Other appropriate tasks
Person Specification
KNOWLEDGE/ EXPERIENCE
Essential
1. Computer Literate
2. Ability to maintain databases
3. Microsoft office (word, Excel)
Desirable
4. Minute taking
5. Online ordering
Qualifications
Essential
6. Educated to GCSE standard or equivalent or equivalent work based experience
7. RSA 1/2/3 type writing or equivalent, or equivalent work-based experience
Desirable
8. NVQ level 2 Business administration
Skills
Essential
9. Computerised information systems
10. Keyboard / Word Processing / Data Input
11. Good communicator (verbal/written)
12. Good organisational and interpersonal skills
Desirable
13. Demonstrable knowledge of supervising other secretarial/administrative staff