A leading company in the beauty product sector, committed to delivering exceptional customer experiences and innovative solutions. As a Customer Service Administrator, you will play a vital role in maintaining a customer-centric approach and supporting the team.If you have a passion for customer service and possess the skills to excel in a fast-paced environment, we want to hear from you.
* £25,000 annum + £1k annual bonus
* 25 days annual leave + bank holidays (3.5 days reserved for xmas)
* Auto enrolment pension contributions
* Contributory private healthcare plan
* Staff Discount on company products
* 1 x Paid volunteer leave day per year
* Eye care – Contribution towards eye care
* Full time Mon-Fri 09:00-17:30 – no hybrid
Responsibilities:- Support the sales team in various account-related processes, ensuring smooth operations and customer satisfaction.- Develop an excellent and authentic rapport with customers and suppliers, fostering strong relationships built on trust and mutual success.- Answer incoming calls on the main switchboard, providing prompt and professional assistance to callers.- Assist customers across marketing, sales, and training, addressing their inquiries and offering expert advice on our products and ranges.- Redirect calls to the appropriate departments or individuals as needed, ensuring efficient communication and resolution.E...