Customer Service Advisor
1. Arbeitsort: Bournemouth
2. Arbeitszeit: Vollzeit
3. Vertragsdauer: Unbefristet
Job posting title
Customer Service Advisor
Job summary
Customer service
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES Answer inbound calls. Action emails sent into both your personal inboxes and team inboxes. Deal with our smaller resellers in the channel, this includes: sign ups, quoting, assisting with the Partner Portal processing orders etc., identifying the larger resellers that have potential and flagging to department manager, renewal calls. Pass calls from our larger resellers through to the relevant Account Managers. Provide quotations to home users. Issue trials to home users. Amend Customers licenses. Process orders and take payments from direct customers. Make outbound courtesy calls to existing end users. General administrative office tasks. REQUIREMENTS Experience: Previous Customer Service Experience with some phone experience Knowledge: Basic knowledge of Microsoft Excel Knowledge of Microsoft Outlook Basic knowledge of IT Security Language: C2 English - Proficient Communication: Excellent telephone skills Excellent written skills Personal characteristics: Strong organisational and time management skills Able to manage high call volumes and cope well under pressure Ability to work well in a team and on your own ADDITIONAL INFORMATION Travel: None Confidential information: Access to customer contact details
Job requisition
JR-04849 Customer Service Advisor (Open)
Primary location
Bournemouth
Additional locations
Time type
Full time Jetzt bewerben