Customer Service – Billing and Network Administrator
Location: Lakeside, Portsmouth
Hours: Weekends + minimum 1 weekday
Entry Level
Full training provided.
** To apply to this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom. **
Join our dynamic team and become the backbone of our company's exceptional customer service.
The role will involve providing specialist support for Charles Taylor Assistance medical operations. As a Billing and Network Administrator, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation. You will be responsible for reviewing, auditing, and processing these expenses to ensure compliance with regulatory requirements and internal policies. Your keen eye for detail and strong analytical skills will contribute to accurate and efficient expense management, ultimately optimising cost-effectiveness and financial outcomes for our organisation.
Key Responsibilities and required skills
1. Creation, assessment, and coverage of travel insurance claims
2. Review and audit of medical expenses according to group policy
3. Understanding and entering invoice payments on our inhouse system
4. Identify and carry out negotiations of medical invoices
5. Handle and co-ordinate requests for arrangement of logistical services for clients
6. An excellent communicator, both written and verbal
7. Ability to work to fixed timeframes
8. Innovation and creativity
9. Co-ordination skills
10. Capable of functioning in a high-pressure environment
11. Must be confident and self-motivated
12. Team player - with the ability to work alone using own initiative
13. Proficient computer skills are essential for this role
Salary and Benefits for the Customer Service Advisor:
14. 28 days including Bank Holiday’s and incremental holiday plan
15. Fantastic opportunities for learning, development, and career progression.
16. Contributory pension scheme
17. Free Health Cash Plan worth £1700 per annum
18. Generous high-street rewards scheme for family and friends
19. Free travel insurance (subject to qualifying criteria)
20. Discounts on home and motor insurance