Account Manager
Location : Peterborough
Salary : £26500 - (Increase to £28000 after probation)
Hours : Monday – Friday 0830 – 1730 ( Rotational late night on Mondays 11- 8pm )
Account Manager / Account Co-ordintor
To account manage customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s.
Duties
* Ensure all data input of client documents is completed with accuracy and within agreed time scales.
* Responsible for dealing with account enquiries in an efficient and timely manner both face to face, via telephone and email.
* Account manage a specific set of accounts to develop and nurture relationships.
* Ensure administration processes on each of the accounts is completed to a high standard and is within SLAs.
* Resolve customer queries and complaints to a mutual satisfaction
* Manage the customer post and pre-sale documents.
* Provide management with live stock reports.
We are looking for :
* Sales or account management experience - Essential.
* Initiative and be flexibility able to react to change.
* Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising the workload.
* Attention to detail and a proactive approach.
Please call Maria Jarvis for an informal chat about this position