IT Engineer– Birmingham
Location – B3 2TA
Salary - £34,000-£39,000
Do you have good troubleshooting skills? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham.
Responsibilities:
- Provide end user support, where required, to all users across the organisation, logging all incidents and service requests accurately and resolving in a timely fashion / within boundaries of SLA/SLO.
- Provide technical support to IT team members and act as escalation point for them.
- Proactively work to predict issues, as well as the actions that are needed to stop them occurring.
- Reactively identify and rectify issues and act as technical lead for incidents where required.
- Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language.
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