About the Role
We are seeking a talented Customer Consultant to join our team at Virgin Money. As a key member of our Stores Network, you will play a vital role in delivering exceptional customer service and promoting our digital services.
Your Key Responsibilities
* Welcoming customers to our Store and providing a warm and welcoming experience
* Helping customers use our digital services and educating them on the benefits of digital banking
* Resolving customer queries and providing expert advice on our products and services
* Working collaboratively with our Stores and Digital Experience Centre teams to ensure seamless customer experiences
* Serving as an ambassador for Virgin Money, showcasing our innovative approach to banking and promoting our brand in the local community
About You
* You have a passion for delivering exceptional customer service and a desire to work in a fast-paced, dynamic environment
* You are curious and enthusiastic, with a keen interest in digital technology and a desire to stay up-to-date with the latest trends and innovations
* You possess excellent communication and interpersonal skills, with the ability to engage and build rapport with customers from diverse backgrounds
* You are flexible and adaptable, with a positive attitude and a willingness to learn and grow with the company
What We Offer
* A competitive salary and benefits package, including generous holidays and a market-leading pension
* The opportunity to work with a innovative and forward-thinking company, committed to making a positive impact on the lives of our customers
* A dynamic and supportive team environment, with opportunities for professional growth and development
Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
* Up to five extra paid well-being days per year
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
* Market-leading pension
* Free private medical cover, income protection and life assurance
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
* Ability to work anywhere in the UK (where the role allows)